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NEPTUNE FINIS FROZEN - Finis Neptune MP3 Player

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My windows will not accept my device. What driver do I need? Neptune Finis

Windows does not require a driver to use this device. If connected via a USB port, it should be recognized by Windows as a removable disc drive and will show up under the "My Computer" menu, or "This PC" menu, depending upon Windows version. There is no other GUI or assistant type software utilized.

Aug 08, 2016 | Finis Audio Players & Recorders

1 Answer

Why won't it recharge?

The charger or the wire that connect to the power source could be damaged, or the error can sometimes be resolved by the reset button.

Sep 05, 2015 | Finis Neptune Underwater MP3 Player

1 Answer

Suddenly does not recharge battery. So it stays dead

The battery may have failed suddenly and is unable to recharge.

Sep 05, 2015 | Finis Neptune Underwater MP3 Player

1 Answer

My computer is not recognizing that the device although it did in the past

Try reinstalling the driver for your device or recovering the operating system to a time when the device was recognised

Jul 09, 2015 | Finis Neptune MP3 Player

1 Answer

My neptune stop playing randomly

I had the same problem after logging less than 1000 yrds.
I dont have THE solution. Nor does Fnis.They offered a discount on the new model. Im looking for a firmware flash. if I find ill let you know

May 02, 2015 | Finis Neptune MP3 Player

1 Answer

I dont see it my removable disk drive

ensure that the message "USB Connected" is displayed in the unit. If when you conenct o the computer it only charges the battery, clean or peel off the contacts. THat happened to me in two units, and it worked.

Jan 11, 2014 | Finis Neptune MP3 Player

1 Answer

My swimp3 has stopped working. When I press the red button it lights up but then turns off. I've plugged into the computer and it is not charging the device. What else can I do?

Thank you for contacting us. I would definitely create a support ticket over at the FINIS Support website ( and one of our Support Technicians will be happy to further process your case!
Thanks!FINIS Technical Support

Sep 23, 2011 | Finis Swi MP3 Player

1 Answer

The connection usb plug of the SwiMP3 is damaged and I can't charge the unit!! I have the unit for 7 months now.

Thank you for letting us know of this problem you are experiencing. I work in FINIS Technical Support and would be happy to assist you further. If you could go to our support site ( I can further process your case!
Thanks FINIS Technical Support

Aug 20, 2011 | Finis Swi MP3 Player

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