Question about Dell E228WFP Monitor

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Mouse wont work

Lightning hit my dsl box and i had it replaced. when i turned the computer on the arrow wouldnt move. i replaced the mouse and the arrow still wont move.

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  • Jeff Strader
    Jeff Strader May 11, 2010

    USB or PS2 mouse?

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  • 81 Answers

Check your device manager and see if there is a problem there
to get there go to
start/control panel/performance maintance/system/hardware/device manager/mice. click the + on mice then right mouse properties and make sure the device is working properly and that it is enabled. then go to update driver and see if it will update
good luck

Posted on May 20, 2009

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Posted on Jan 02, 2017

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Hello,

Which mouse are you using? Is it the integrated mouse or the USB mouse?

If you are using the USB mouse, then try checking if it's plugged in correctly.

If it's your integrated mouse, then restart the computer and when it's up. Try moving your mouse. Restarting it usually does the trick.

If restarting it won't fix the problem, then restart and boot to safe mode. While restarting, tap F8 until you see the options to boot to safe mode. Highlight safe mode by using the arrow keys and hit enter. When you are in safe mode, try moving your mouse. Works or not - update the mouse driver. You can use RadarSync. If no go, then you might need to do a system restore. If worse comes worst, do a complete operating system reinstallation.

I hope this helps!

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This sounds like it is going into safe mod or descreasing resolution. What has transpired before this problem? Did you upgrade video drivers?

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Dell mouse not responding; diagnostics results says test passed. mouse works on other PC


Hello,
There is a very good chance it's one of two problems. First, while theoretically you can connect tons of USB products, sometimes USB ports can be kind of hinky... Try unplugging something else USB based and plugging in the mouse or try several different ports. Also be sure it's not plugged into a USB hub and is going directly into your computer. If this works play with the arrangement of your USB devices until you find a configuration that works, maybe you'll have to switch out a printer or external drive while using your USB mouse...
If this doesn't provide a solution the next thing to do is to uninstall the pointer device driver in device manager and allow it to re-install.
If you don't have an alternate mouse to complete the task, here is the keyboard shortcuts for Windows although depending on your version of Windows it may be slightly different.
-First hold the windows key and hit the r key (win+r)
this will bring up the run menu
-Next type mmc this will bring up a management console
-Next press the ALT key and hit the down arrow key
(this should drop down the file menu, if it doesn't please try ALT+F)
-Use the arrow key to scroll down to Add/Remove snap in and hit enter.
-Use the arrow key to scroll down to Device Manager and hit ALT+A to add the device manager to the console. Hit enter.
-Make sure local computer is selected if this menu comes up and hit enter.
-Hit enter one more time bringing you back to the console with the device manager added.
-Hit tab to get to the center console and scroll down to mouse.
(If tab isn't doing anything please hit the ALT key once.)
-Hit enter to open the tree if it isn't already
-Scroll down to mice and other pointing devices (or something along these lines) and hit the right arrow key to expand the tree again.
-Select the USB mouse with arrow keys
-Hit the alt key again then the down arrow (not together) and then the right arrow key until you get to the action menu and use the arrow key to go down to uninstall and hit enter.
-Wait a moment and then go back to the action menu (you may have to hit tab just keep trying tab and the down key (not together) until a menu opens. Go over to the action menu again and choose scan for hardware changes. The computer should recognize the mouse and now work.
I hope this helps you. Thank you.

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You can use the windows key to open the start menu, then use your arrow keys to hightight turn off your computer, hit the enter key, use your arrow keys to highlight restart and hit your enter key This will restart your computer and hopefully, unlock your mouse.

Let me know if this solution works for you. If all else fails, it is acceptable to push the power button until the computer turns off, then hit it again the turn the computer back on. This is not the normally acceptable procedure for shutting windows down, but in this case, it can be done without any negative repercussions.

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Jan 02, 2011 | Computers & Internet

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My touchpad has stopped working and the only way i can properly use it, is by plugging in a computer mouse. The touchpad allows me to move the mouse arrow icon all over the screen, but when trying to...


You can turn on "tapping" and will be able to tap instead of click. It seems like hardware problem. Take the computer apart and check the flat cable from the touchpad to the motherboard. Check with a mutltimeter whether the buttons are making contact on click.

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if this computer is new, return it and buy a new one. if you can't return it anymore, buy a mouse and plug it in. it's your best hope.

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Hi,

You can hit Window+U at the Welcome Screen, this will turn on the on-screen keyboard. Reinstalling the drivers should fix the problem

............................................................
Also to enter save mode, when the system powers up hold down F8 Key. Use your arrow keys to move to "Safe Mode" and press Enter key.

Please post your feedback.

May 18, 2010 | Logitech LX 300 Keyboard/Mouse

1 Answer

Arrow wont move


Dear Fayereid01,

You said "I have a dell computer and when I turn it on to the desktop the arrow wont move to go any further its a desktop with a IBM keyboard"

Make sure that the mouse is plugged into the the correct port. If the mouse you are using is a USB mouse then try other USB ports. If it is another type of mouse that uses a different plug, then try all the ports on your computer that it fits into until it works. It sounds unprofessional but it should work.

If none of this works then put in the CD that should of come with you mouse and install the drivers for your mouse. If you cant find the disc for your mouse then go online to the manufacturers website and you should be able to download the drivers there.

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If i was helpful please rate me positively

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1 Answer

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Hold down the FN button and up on the top of the keyboard there will be a button with a picture of a mouse. As your holding down your FN button hit the other button and see if it enables your mouse. Something should come up on the screen showing you that its enabling or disabling the mouse.

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