Question about Refrigerators

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I have model # PSC23SGMD the freezer seems to be working OK but the refer side is to warm and wont cool down,plus the post between the doors gets hot.

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  • fdaveou8122 May 21, 2009

    Hello Sea Breeze,
    I took the motherboard out and there are no burn marks,and yes the coils had some frost on them they were not really iced over but they were covered.



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Your refrigerator is controlled by a mother board located on the back of the refrigerator inside a covered section about half way up. The reason I mentioned the is thermostat functions on that refrigerator are controlled there. I want you to unplug refrigerator and open that cover and examine both sides for burn marks. During that time also open the back of the freezer wall and see if the coils are frozen over. If yes defrost with a hair dryer and we need to check the defrost element and defrost thermostat. When you get to that point let me know what you find,
Thanks, Sea Breeze

Posted on May 21, 2009

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  • John Tripp
    John Tripp May 21, 2009

    OK I hope we find the problem soon, need to unplug if not already unplugged. Inside the freezer with the back panel removed you see the evaporator. On the bottom of the evaporator coil is a defrost element inside a protective holder. Disconnect one wire one the end and check the element with a ohm meter to see if the element shows continuity. At top of the coil there is a defrost thermostat when the temperature inside the freezer the defrost thermostat has contacts inside the open and stop the electricity from going to the defrost element as to prevent the defrost from staying on too long. There is also a temperature sensor on the evaporator coil. Hopefully you may spot the problem soon, but this refrigerator looks like it is going to play hard to get. I have repair manual I need you to get a copy of so you can follow with me. My email is I believe the refrigerator you have is related to the GE Profile or Artica. And if we don't find the place visually then we will need to start to run some diagnostics on the board. Below is a link to go to and enter your model number in the model and parts search feature. When you get to the picture of your refrigerator click on the fourth photo down on the left of your screen. That shows the parts you need to test inside the freezer. Email me and I will send the copy of the service manual in PDF format. If you don't have the latest version of Adobe, go to and download the free version of the adobe 9. This is going to take a while but you won't need to pay a lot of money for the service guy. I am waiting for your email so I can send you the service manual. Thanks, Sea Breeze

  • John Tripp
    John Tripp May 21, 2009

    The problem with the heat coming on the post between doors is normal. unless the area is extremely hot. It's a heat strip to keep water from forming around door frame. The refrigerator section has an electric controled duct with a damper inside that adjust the amount of cold air from the freezer. See if you can locate that. I seem to have got on the wrong track, sorry.

  • John Tripp
    John Tripp May 21, 2009

    If the evaporator coils have a good bit of snow formed around them then the refrigerator section is the first place you will notice the lack of cooling. If this continues it causes me to question if the freeze is defrosting normally. I will wait to hear from you for the next step. Sea Breeze

  • James C Aug 25, 2012

    I am having the same problem. I just fixed a bunch of pipes that had dried out and cracked leaking water on the floor. All main water pipes. When I fixed it though I had left the fridge door open as i was replacing the pipes that go to the water filer and the water reservoir. Once I pieced it all together then suddenly the freezer temp keeps going up to 20 degrees.

  • John Tripp
    John Tripp Aug 26, 2012

    Sorry I did not see your message until today. What happened with your refrigerator is warm moist room air was drawn into your evaporator and quickly frosted over. If yours has the same motherboard it may confuse the defrost and you will continue to have cooling problems until you unplug and allow enough time for your evaporator to defrost without power and doors open. If you have problems contact me, Thanks JT



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If refrigerator is still cooling, but not real cold, could it just use freeon or motor replaced? I paid almost $1,000 on it in 2005. My husband tells me refrigerators are generally made to last 10 years....

How is the freezer? Everything frozen solid?or is that warm too?\
If freezer seems good ,then you 're gonna be ok.Meaning your compressor is fine , and there is a refrigerant charge. In this case ,you probably have a defrost problem where refrigerator section gets really warm but freezer still works "ok".This is a very common problem.Get us a model # and we can narrow down what it might be.Don't throw away the machine.Easily fixed.

If freezer is not freezing well but there is still refrigeration, the compressor is still probably ok,but there is some inefficiency going on.Most comonly condenser fan off or very dirty condenser coils or bad door seal leak or thermostat system keeps shutting machine off too much.A refrigerant leak would be terminal and you would have 0 refrigeration .

Much to ponder
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