Question about Keurig Vue Brewing System

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Keurig Vue touchscreen does not work

Fresh out of the box for Christmas, in room temperature home. Filled resevoir to max line with filtered water from fridge. Plugged it in, turned it on, and nothing. Am supposed to see a "not ready" signal with my three choices. That doesn't appear, and nothing that I touch on the touchscreen will respond. It looks alive, but is playing dead. Tried three times now to take the resevoir off and on, repeating the power button selection. Nothing.

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  • Doug Suess
    Doug Suess Jan 02, 2014

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  • Keurig Master
  • 34,743 Answers

If you can return it to the point of purchase for exchange, do so. You might opt for on-the-spot proof that the replacement works.

Posted on Jan 02, 2014

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6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: keurig B50

This didn't work for me, but I saw that it worked for someone on another forum, so here goes...

If you feel up to taking the bottom plate off your B50, take it off and look at the two connectors (blue & red wires) going to the green part in the center. The vibration of the B50 may have shaken them loose. Reseating the connectors may fix the problem.

Like I said, though, it didn't work for me. Still no love from the B50. It's just over 2 years old, though, so it's out of warranty. Maybe I'll see if I can weasel a B70 for Valentine's Day.

Posted on Feb 01, 2008

  • 1011 Answers

SOURCE: Coffee maker not working

Dear Sir/madam,

Please contact our Customer Service department at 1-866-901-BREW (2739) to make service arrangements.

and Try also

Step 1: Make sure you have 48 ounces of white vinegar on hand. You will also need an empty sink and a ceramic mug (do not use a paper cup.)
Step 2: Empty the water in the Water Reservoir b. FILL AND CLEAN
Step 1: Pour the vinegar into the Water Reservoir and fill it to the top edge of the clear viewing area.
Step 2: Place a ceramic cup in the Drip Tray and run a brew cycle. DO NOT USE A K-CUP…just press the Large Cup Button. Pour the contents of the cup into the sink.
Step 3: Repeat the brew process until the Water Reservoir is empty, pouring the contents of the cup into the sink after each cycle. Remember to open and close the lid between each cycle.
Step 4: Now fill reservoir with fresh water and let the Brewer stand for 4 hours while still on.
Step 5: Rinse the Water Reservoir thoroughly and fill with fresh water. c. RINSE Step 1: Ensure the Water Reservoir is filled with fresh water.
Step 2: Place a ceramic cup on the Drip Tray and run a regular brew cycle. Pour the contents of the cup into the sink.
Step 3: Repeat the brew process until the Water Reservoir is empty. Step 4: You may need to perform additional brew cycles if you notice any residual taste.

Regular cleaning (de-scaling) will prolong the life of the appliance. Scale is harmless, but left unattended, it can hinder optimal Brewer performance. De-scaling your Brewer regularly helps maintain the heating element, water reservoir and other parts of the Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Brewer at least every 6 months (every three months if you are using hard water). The descaling process involves using 48 ounces of undiluted white vinegar.

Regular cleaning of the Brewer’s external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup holder and funnel, drip plate, drip tray and removable water reservoir (on the Elite B40, Special Edition B60, and Platinum B70) are dishwasher safe. NOTE: the removable lid of the water reservoir is NOT dishwasher safe. The brewer should be descaled every 3-6 months.

Check out the Link for more information:

Don't forget to rate the solution


Posted on Apr 01, 2008

  • 25 Answers

SOURCE: Keurig B70 Not Ready Message

Unplug the unit for 20 seconds- 1minute. Plug it in again. You should be able to program from the menu. Hope this works.

Posted on May 14, 2009

  • 7 Answers

SOURCE: My Keurig platinum B70 will not pump water through

Please get a hold of the company at the number in the manual, they will send you a new one if they cannot fix it. Magic words, I got it as a gift three months ago, it worked fine until now. Worked on mine. Sending out a new one today. This company works with you until you are happy. and I am getting 4 boxes of coffee! Free!

Posted on Mar 29, 2010

  • 1 Answer

SOURCE: I received a Special Edition Keurig for Christmas.

I had a similar problem, I solved it by removing the K-Cup holder assembly, and pulling the small bottom piece off (it just pops off easily). From there you can access the "Exit Needle", which is where the coffed comes out and which is prone to getting clogged with grounds. Once you pull that bottom piece off you can run a paper clip or something up through the bottom of the needle and dislodge any clogs. This procedure was listed on page 13 of my manual and worked great!

Posted on Feb 20, 2011

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