Question about Dyson Animal Vacuum Cleaner, Bagless, 24-3/4 Cord, Gray

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Vacuum head wont draw

Hose works but head has no draw

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Hi Ken, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up via the cleaner head, it's worth checking the motorised brush bar is rotating when the machine is turned on and reclined into the vacuuming position.

If not, you'll need to reset it following the steps shown in the video below. Use something like the eraser-end of a pencil to press the red reset button - you should hear and feel a click when you press it firmly enough.

If you'd like further advice from our experts when you've given this a try, please contact us directly so we can take some details. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Mar 11, 2014

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Posted on Jan 02, 2017

askdyson
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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Power head does not work

    Hi there,

    Sorry to hear you're having difficulties using the turbinehead on your DC14. If you've checked the hose for blockages, the issue may lie with the turbinehead itself. The following guide shows how to dismantle it and check for obstructions:

    http://www.dyson.com/support/help.asp?article=879&product=DC14-ANIMAL_US

    Hopefully this should resolve the issue. However, if you're still concerned, please get in touch with us directly so one of our experts can run though some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 10, 2011

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