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Gateway LX6801-01 auto reboot

I have a new gateway LX6801-01. Just bought it in Feb. 2009. Just recently it has been rebooting it self for apperant reason. Will do it quite a few times in a row and sometimes it will go days with out doing it.

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  • eva8773 May 20, 2009

    No. There is no warning or error message that appears before it reboots. And when it comes back on a window appears that says the computer was not shut down properly.

  • eva8773 May 21, 2009

    This does help alot, I will try a new power cord. Also it is a desktop computer not a laptop.

  • eva8773 May 21, 2009

    Thank you very much for your help. I will give it a try.

  • Chris
    Chris May 11, 2010

    Does it provide any warning or error message on the screen when it's about to reboot?

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While this may be an old thread....
i fixed one of those same PCs by putting a 120mm fan
on the side of the case blowing on the video card. it seems that it was overheating and causing the reboots. it has not done it once since

Posted on Dec 28, 2009

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I have to agree with river 100. Mine was still under warranty but I did not care as I was not going to have Gateway fix it. I got a additional fan put in after it kept shutting down three days in a row and it was not even hot (temp wise in the house) but checking core temps they were getting hot. Since fan install no more problems. Obviously lousy design

Posted on May 14, 2010

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Ok, thank you for that clarification.

A restart like you describe is generally a hardware problem, usually either unstable voltage from the power supply, or overheating in the CPU, both would prompt immediate restarting to prevent damage to the laptops core hardware. Please look at the bottom and sides of your laptop, you will see a couple vents, the one on the bottom is an intake for the CPU fan, the one on the back/side is the exhaust.

With the laptop on put your hand beside the exhaust port, you should feel a fairly steady stream of hot air comming out. If you don't the fan is most likely dead or blocked. If you do then it is working and your AC adapter is likely failing causing bad voltage.

Although there are a couple other possibilities these are the two most likely. If the fan is not spinning, try using a low preasure head on an air compressor(25lb/sq" max) to blast the dust or debris out of the vents and try firing up again. If this doesn't work, test the voltage coming out of the AC adapter with a voltmeter, if it doesn't stay stable and match the markings on the bottom of the adapter(19V) it is the cause.

If neither of these solutions pans out there are still some options but most involve removing internal parts that require some skill.

Hope this helps FixYa, if it doesn't get back to me and I'll try a few more steps.


Chris

Posted on May 20, 2009

  • Chris
    Chris May 21, 2009

    Sorry,



    My bad was think MX series, being a desktop, you can also try looking inside while it's running to see if the CPU fan is spinning or not and visually check for dust buildup. If it's clean and the fans are spinning check the capacitors for bulging. They are tall cylinders with a hash mark in the top. The tops should be flat, if they are bulging or leaking that's usually the problem, causes voltage issue on the motherboard.



    If the fans are OK, the Caps are OK and the new cord checks out, then it's likely the power supply. Disconnect all the PS wires from the harddrives CD/DVD and motherboard then take it into a local computer store and they should be able to sell you a replacement. They are one of the easier things to replace.





    Chris

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