Question about Maytag Neptune Washer

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I do not get the door lock indication on my maytage neptune frontloader washer, which prevents the high speed spin.

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What model is it if its the 3000 or 4000 u have to replace lock latch and top board not worth fixing if its thee 5500 model just the locklatch and its worth fixing

Posted on May 21, 2009

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Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Spin cycle does not extract water


might be a bad door lock. if the machine detects the door is not locked then it will not go into the high speed spin.

Feb 19, 2011 | Maytag Neptune MAH7500WH Front Load Washer

1 Answer

Front Load Maytag Neptune won't spin.


check the board
is the resister thats burning r-11
if it is you need to change the wax motor lock as well
its the door lock found where the door latch goes in
ive included the part number 22002119
they should have told you

Oct 03, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

There is always water in the drum even after a laod but after it sits empty the tub fills with more water


This might be a problem with your locking mechanism which is preventing the washer from actually performing a complete spin cycle. It will drain and appear to function but the high speed spin never actually takes place.

Aug 15, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag washer


check to make sure the door is locking when it should. If the door isn't locking or sensing that its locked the washer will not go into high speed spin.

Mar 31, 2009 | Maytag Neptune MLG2000A Front Load Stacked...

1 Answer

Maytag washer issues


Could be just about anything. It's all designed to prevent it from spinning if there is a problem. If the motor is still turning, but never gets up to spin speed, check the out of balance circuit. There are two cabinet strike switches and an inertial unbalance switch. Or check the door latch assembly, it's possible for the door to lock enough to turn the 'door lock' light on, but not move far enough to actuate the 'spin enable' switch. Maytag has upgraded the motor/ motor control board for the older Neptunes. If the motor is not running at all, check that the main control board is sending power to the motor control board. If it is you need the motor/ motor control kit (just one part #) If the main board is not sending power to the motor control board, you need a main control board, but you still need to test the motor control board. Take a test cord and put 120 volts to the motor control board, the motor should start turning at 50 rpm (normal agitate speed) if it doesn't you would need the motor/ motor control kit as well.

Jul 06, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My maytag neptune front-load washer starts the spin cycle in one direction for several revolutions, stops, then does the same thing in the opposite direction, never getting to full spin speed. It does...


does the door lock indicator come on if not you probably have a bad main board and door lock assembly which MT lost a class action lawsuit over about 3 yrs ago

Jun 03, 2008 | Maytag Washing Machines

1 Answer

No Locked Light


does the washer actually go into high speed spin? if not the wax motor in the door lock may be no good. that would prevent the door from locking and the indicator on the display would not light.

Aug 03, 2007 | Maytag Neptune Washer

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