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Turn off the power to the refrigerator/freezer by flipping the appropriate switch in your breaker panel. Alternatively, unplug the refrigerator from the wall outlet.
Open the freezer door. Remove any items from the shelf directly under the light shield, then remove the shelf.
Press down on the top, front edge of the light shield until the locking tabs slip out of the slots. Swivel the light shield downward slightly to release it. Pull the shield out of the freezer compartment and set it aside.
Turn the light bulb counterclockwise to remove it. Insert the GE replacement bulb into the light socket and twist it clockwise.
Reattach the light shield by sliding it into place. Gently push the tabs into the original slots.
Insert the shelf into the freezer and reload it with the frozen food removed earlier.
Close the freezer door. Restore power to the refrigerator by flipping on the breaker or plugging it into the wall outlet.
The best way to defrost is to empty it, unplug it, prop open the doors, and put a fan blowing on it. This could take a day or more. If this has been pretty bad for a long time you might have wet (and frozen) insulation (inside the walls of the freezer where you cannot see it). If so, you should give it an extra day or two to drip out. You might also have a bad or dirty seal around the door. Clean this thoroughly, and inspect it closely to make sure it seals well. Good luck.
In a case like that most likely the door gasket isn't sealing on that corner , a dollor bill placed around door then close it should have some resistiance when pulling it out, if it comes out easily the door gasket needs replacing
I had to look up where you are from. Being the U.K. you mean 16 celsius, right? If the problem began after you removed the boxes, I don't think its a circulation problem. The ice build up on the inside, and the freezer being good but not the fridge, makes me think the defrost isn't working. I can help you check the controls for this, but without a volt/ohm meter you should call someone.