Question about HP OfficeJet 7310 All-In-One InkJet Printer

1 Answer

Printer displayed that Black Cartridge needs to be changed. Changed out cartridge, but printer does not find cartridge. I get a message that say, "Install Black/Photo cartridge." I tried re-installing the old cartridge, but still get the message, "Install Black/Photo cartridge." I cleaned the contacts on both teh cartridge & printer. DO you have any other thing I might try? I have just purchased and installed a new black printer cartridge. Kept getting the same message. I got down and looked inside. It appears that the little wire spring that is part of the contact for the cartridge head is loose. How do I fix it? marsha.hill@gmail.com

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 3,917 Answers

Hi,

While searching through the database of HP official database, we did find the troubleshooting steps for the error you are experiencing. Please follow the article provided bellow to do a complete step by step troubleshooting.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01650872&lc=en&dlc=en&cc=sg&lang=en&product=434551


Thank You

Posted on May 20, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I changed my black cartridge and the printer tells me to change my cartridge, What's up


Replacement cartridge could be out of date, not manufactured by HP or could not be making good electrical contact. Try removing cartridge and re-inserting. Note any error codes or messages generated on the printer's display.

Jul 03, 2015 | HP OfficeJet 6600 e-All-In-One Inkjet...

1 Answer

I have Lexmark X125 and get message "Check Cartride" I put a new Black Cartride in and get message " None Changed" Printer won't print. What can I do?


What is the black cartridge version that you are using on your Lexmark X125 printer? If you are inserting a photo cartridge on your printer, please follow these steps: 1. Remove the black cartridge and insert the photo cartridge. The printer LCD screen will display CARTRIDGE? NONE CHANGED. 2. Press the Options button to select NEW RIGHT and then press Start. The printer LCD screen will now display RIGHT CARTRIDGE? 3. Use the Options button to select the STD PHOTO cartridge type and click Start. An Alignment page will then print. When the Alignment page is fully printed, the LCD screen will display CARTRIDGE ALIGN. 15 [00-30] A , where - 15 represents the straightest line on the page; - [00-30] is the value range you can select from, between 00 and 30 - A represents the line in each section. 4. Use the numbers on the keypad to select the number of the line you think is the straightest. As you press the number, the LCD will change to the next line automatically. Select the number representing the straightest line in each section.
Source: How to Install the Photo Cartridge in Standalone Mode

May 10, 2011 | Lexmark X125 All-In-One InkJet Printer

1 Answer

Printer displayed that Black Cartridge needs to be changed. Changed out cartridge, but printer does not find cartridge. I get a message that say, "Install Black/Photo cartridge." I tried re-installing the...


Reset according to manual. One of those HP jokes that might help.
You replaced with an original or 3rd part refill?
These cartridges can't be reset after refill so the error message may indicate something else.

Apr 28, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Printer cartridge problem


Get a new colour one and see if it works

Apr 23, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

I haven't the manual for this printer color laserJet 2600n series,


document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
  1. Turn off the printer.
  2. Open the front door. c00315320.gif CAUTION: Do not place anything on the transfer belt (ETB), which is located on the inside of the front door.
  3. Remove the used print cartridge from the printer. c00315321.gif
  4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. c00315322.gif
  5. Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back. CAUTION: Do not touch the shutter or the surface of the roller. c00315323.gif
  6. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. c00315324.gif
  7. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. c00315325.gif
  8. Firmly close the front door. c00315326.gif
  9. Turn on the printer. After a short time, the control panel should display Ready.
    NOTE: If a cartridge is in the wrong slot or is the wrong type for the printer, the control panel will display one of the following messages: Incorrect yellow, Incorrect magenta, Incorrect cyan, Incorrect black.
  10. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.
  11. If a non-HP print cartridge is in the printer, check the printer control panel for further instructions.
    NOTE: When replacing or changing a black print cartridge, a cleaning page will automatically print. This helps prevent speckles on the front or back of printed documents. A cleaning page can also be generated using the control panel or the HP Toolbox.

Nov 03, 2008 | HP Color LaserJet 2600n Printer

3 Answers

Remove and check color cartridge [it dosnot work]


i went to the hp website and they acknowledge this problem they have a page on this http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02180&cc=us&lc=en&dlc=en&product=59273

it appears that there may be dirty contacts in the printer as well, i changed the black cartridge and it started working, just luck i guess

Oct 14, 2008 | Office Equipment & Supplies

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Black Cartridge just changed, but still says K-toner low


    The only way to clear the message is to wait until the the display shows XXXX Toner Out, then change the cartridge and the message will clear itself.

    May 18, 2008 | Epson AcuLaser C4000 Printer

    1 Answer

    Dell AIO 962 printer faulty


    Hi,
    The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
    Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
    1. Go to www.support.dell.com.
    2. Click on Drivers & Downloads.
    3. Under Option 2: Select a Product as printers.
    4. Locate the printer(s) 962 printer and click Go.
    5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
    6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
    If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
    1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
    2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
    3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
    4. If the issue is still not resolved replace the color cartridge.

    Regards
    Malik Khan

    Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Check black cartridge message


    This happens if you refilled the cartridges, and forgot to take out the air..

    Follow this steps..
    1. Switch on the printer, open cartridge bay, remove cartridge, dont close the cartridge holder flaps, directly unplug the power supply from the printer end.

    2. take a soft cotton, lint free cloth, slightly swab it with pure water, wring the cloth so any excess water is removed, and clean the contact pins inside the printer cartridge holder..

    3. clean the cartridge head by keeping it in hot water (about 50C) and then wiping it clean, keep it upright for a few min, and when both printer and cartridge is completly dry put it back in, voila it should not display the message now...

    Sep 25, 2007 | HP OfficeJet V40 All-In-One InkJet Printer

    Not finding what you are looking for?
    HP OfficeJet 7310 All-In-One InkJet Printer Logo

    Related Topics:

    17 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Seeker5211
    Seeker5211

    Level 3 Expert

    1089 Answers

    kakima

    Level 3 Expert

    102366 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...