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All incoming faxes are clear, however copies and sent faxes are not clear. Dark lines on right side of paper.
Both Toner and Drum replaced recently.
Thanks
Clean the machine’s interior and the primary
corona wire of the toner cartridge This is a common cause for your printing/copying problem. This should solve your issue. Best of luck.
Greg
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Either your machine's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire. I recommend placing the drum unit on a drop cloth or large disposable paper to avoid spilling and scattering toner. 1. Clean the primary corona wire inside the drum unit by gently sliding the tab from right to left several times. 2.
Return the tab and snap it into the Home position, (Caution: If the tab
is not at the Home position, printed pages may have vertical stripes). 3. Reinstall the drum unit into the machine. 4. Close the front cover. 5. Plug in the power cord first, and then plug in the telephone cord. or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada)
OR
You can also try these steps below
2 Reset the drum counter if you have already changed the drum recently. Open the device's front cover and press the button labeled "Clear," then close the cover and press the "1" button on the device's control panel.
3 Pull down on the top of the device's front cover. Slide the print cartridge assembly out of the inside of the printer and place it on a scratch piece of paper.
4 Depress the lever on the right side of the assembly and separate the toner cartridge from the drum assembly. Remove the new drum unit from its aluminum bag and snap the toner cartridge into it.
5 Place the print cartridge assembly back into the device and keep the front cover open. Press the "Clear" button, then press "1." Close the front cover once the device's screen reads "Accepted."
Are there error messages on the display or do you want to print something that has been sent? If your fax machine needs toner/drum unit, then that will need to be replaced first. If you are looking for a document that was faxed to someone, you will need to call them and have same document faxed back to you....fax machines have memory for incoming faxes, but not for things that are "sent".
u r using refilled cartridge?
remove the drum unit and u can find one blue lever on the right side of the drum unit . slide it 4,5 times then put it back . take a test copy
Surely you don't have blank copies rec'd and sent as these are two different parts of the machine entirely. I'll assume you mean rec'd and copied. Sounds like you've left a packaging seal on the cartridge to me - or it's a faulty cartridge. Remove the cartridge and check that all packaging has been removed - especially plastic strip that prevents toner from dropping into the cartridge.
I bet your incoming pages are clean right? The Laser is not used for outgoing faxes. Lift up your document feeder and clean the scanner glass that the documents are scanned across
open the top where you insert the paper to fax look at the strip of thin glass is there any white out or toner on it that is most likely your line, clean
One of 2 things going on here.
If it is in the same spot all the time on sent faxes.
There could be some contaminant on the scanner glass, Some toner, white out or a piece of paper blocking it.
With as wide as it is, that is not likely.
I would think with it being that wide, once section of that scanner CCD assembly has failed. That would need replaced and probably pretty costly.
As was asked above. Does this problem occur in copy mode and does it repeat when you print out a report.
It's time to change NEW DRUM UNIT..and that's why your Toner will Not Last Longer because unnecessary toner (the black lines) will be on the copy every time the fax comes or you make a copy.
Greg,
The issue has been resolved!!!
Thanks so much for your help.
Ana V
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