Question about Bose SoundDock Portable Digital Music System (SOUNDDKPORTW) Docking Station

1 Answer

Bose sounddock remote not working properly

I have a ipod and only the volume works on the remote.

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1 Answer

Makes no sense

Posted on Jan 01, 2014

Testimonial: "I have a Bose Sounddock Portable. The ipod for the Bose sounddock works but not with the remote. The only buttons that work on the remote is the volume."

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 11 Answers

SOURCE: Bose SoundDock burned out two of my iPods - a Nano and a classic.

um ur sounddock might require that u place the white docking piece that came with ur ipod to be place b4 the ipod is docked if not u may ruin the dock and the ipod usb port this is done because different generation ipods(nana and touch and ...) have different shapes so the entrance for docks may require to be eleveated or reduce in gradient basically if the dock isnt made for the specific ipod or u dont know just put the white piece in

Posted on Oct 05, 2009

  • 1 Answer

SOURCE: No sound from Bose SoundDock

I had this problem on my SoundDock. My iPod would charge on the dock just fine and when I played my iPod on the dock, it would look like it was playing, but have no sound. Since my Bose was out of warranty, this is what I did to fix it. #1 Unplug the adapter. #2 Unscrew the four large screws on the bottom of the speaker and the three small screws under the dock. #3 You'll see one long ribbon connection and one very short one. Check to see if the ribbon connector coming from the front of the speaker system came loose from the green board. You'll only be able to see 1/2 an inch of it sticking out, and it's not easy to plug it back in, but it's possible. Just take your time. #4 Carefully put everything back together being very careful not to let the ribbon fall out of the plug again. #5 Make sure to plug in the DC adapter the correct way. There's a very subtle difference, but there is a difference. There are four prongs - two are square and two have slightly rounded corners. If it's not plugged in the correct way, the dock will have a static clicking sound. On my adapter, the words "DC power" are on the top of the plug.

Posted on Nov 24, 2009

  • 1 Answer

SOURCE: Bose Sounddock problem

I had the same issue, it just stopped working today for no reason. Since it's out of Warranty and Bose charges too much to fix it, I took the bottom off, cleaned all the contacts, applied some dialectric silicone compound to the contacts, put it back together... and it works great!

Posted on Mar 10, 2010

  • 51 Answers

SOURCE: Bose Sounddock won't play iPod touch

You probably have a broken docking connector or bad power supply. Contact www.invebo.com to get a replacement board. It takes minutes to fit. They also sell the USB charge upgrade to enable you dock to charge the IPHONE on the Soundock original.

Posted on Aug 16, 2010

  • 51 Answers

SOURCE: Bose Sounddock failure

You probably have a broken docking connector or bad power supply. Contact www.invebo.com to get a replacement board. It takes minutes to fit. They also sell the USB charge upgrade to enable you dock to charge the IPHONE on the Soundock original. Try the PSUif you can. The click is the PSU shorted that can be caused by a fault n the sound processor. Invebo will repair it for you too.

Posted on Aug 16, 2010

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1 Answer

My remote doesn't work. I put in a new battery; still doesn't work. Bought a new one from Bose.com, new one doesn't work. Am I doing something wrong? Do I need to reprogram or reset the Sounddock?


Had the same problem. I resolved it by removing my iPod from the dock and unplugging the SoundDock. I waited a few seconds and plugged the SoundDock back in. I then placed my iPod back into the dock.


I played a song and tried to use the right/skip button to skip to the next song. At first it didn't work. Then, I held the right button down for a few seconds. After that, all buttons worked just fine.


I hope this works for you. In case it doesn't, here is what the user manual says:


• Remove your iPod from the dock, wait five seconds, then firmly reseat the iPod in the dock.
• Try the remote from a different location. If it works there, check for interference from bright room lights or sunlight. Wipe off the small lens on the front end of the remote with a clean, dry cloth.


• Make sure there is a clear pathway between the remote lens and your SoundDock system.


• Remove and reinsert the battery as shown on page 6.


• Replace the remote control battery as shown on page 6.

Apr 22, 2010 | Bose SoundDock® (Black) Docking Station...

1 Answer

With my ipod dockes I am getting a distorted sound


Did you get this solved??

I am having the exact same issue!

Oct 21, 2009 | Bose SoundDock® (Black) Docking Station...

6 Answers

Bose Sound Dock remote control - only volume works


My remote worked perfectly until I changed the battery. The original battery was CL 2032 and I replaced it with DL 2032. After replacing the battery, only the volume control works. The off button will only fade the sound while the button is depressed. Release the button, and the volume returns to the original level and the unit remains On.
None of the other buttons work.
If you've found a solution, please post it here.

Oct 03, 2009 | Bose SoundDock® (Black) Docking Station...

1 Answer

The volume does not work


try turning the volume up on the bose system

Aug 08, 2009 | Bose SoundDock digital music system...

5 Answers

Bose Docking Station incompatibility with IPOD Touch


You need to reset your ipod. You can go online to find out how to do this. I had to do it with mine and then it worked perfectly.

Aug 08, 2009 | Bose SoundDock digital music system...

2 Answers

Bose sounddock remote and ipod menu functions


Unfortunately I've never seen a universal remote that will control the extra functions of this. If it's the original SoundDock, you can only do: volume, power, play/pause, skip/scan. If this is a SoundDock II or SoundDock Portable, you can only control: volume, power, play/pause, skip/scan, and playlist up/ playlist down. Quite honestly, that's all I need to do on my SoundDock. I can't really read what's on my iPod from where I'm sitting in the first place. It may be possible to use a universal learning remote for this, but you'd have to teach commands from an apple remote as well as the bose remote, and the learning remote (+apple remote) may cost you over 1/3 the cost of the SoundDock. It also may not work perfectly. I hope this helps somewhat.

Jun 22, 2009 | Bose SoundDock Digital Music System for...

4 Answers

Bose sound dock doesn't work at all


If this is the original SoundDock, the power supply in back is 4 pronged and a pin could be broken. If it makes a quiet thumping sound, then just make sure the power supply is not plugged in upside down (it's easy enough to do).
If this is the SoundDock II or the SoundDock portable, it's hard to say why this would happen, so you should call Bose on that one. There should be an indicator light that tells you when it has power..

Jun 19, 2009 | Bose SoundDock iPod Digital Music system...

1 Answer

Bose docking station problem. Remote will not work on either my ipod touch or I Phone. The volume buttons work on the remote but the skip and pause/play buttons do not. The Bose is brand new and straight...


If it is brand new. It is under warranty. Go back to the store where it was purchased and tell them the problem. They should replace it with another new one. Have them show you how to use it on all of the functions on your Bose Docking Station. Make sure you tell them about the ipod Touch and the iPhone.

Jun 07, 2009 | Bose SoundDock digital music system...

2 Answers

Does the new bose dock station charge the new ipod touch (32g)?


The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this. But..
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.

May 31, 2009 | Bose SoundDock digital music system...

5 Answers

Bose Sounddock problem


I had the same issue, it just stopped working today for no reason. Since it's out of Warranty and Bose charges too much to fix it, I took the bottom off, cleaned all the contacts, applied some dialectric silicone compound to the contacts, put it back together... and it works great!

Sep 17, 2008 | Bose SoundDock digital music system...

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