Clock manuals Ansonia gold medallion clock chimes are off by 1 hour (chimes 11 times at 10 o'clock). How do we reset it?

Question edited for clarity.

How do you Synchronise a Westminster chime clock?
Set the time by moving the big hand forward, pausing at the 11 o'clock position. Listen for the subtle sound of a spring unwinding before moving further. Move the big hand to the 12 o'clock position. Pause and listen for the clock to strike the number of times indicated by the little hand.

How to Reset the Time and Resynchronize the Chimes on an ...

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Source: Wikipedia

The full hour chime is followed by one strike for the number of the hour by Big Ben (E3) (one strike for one o'clock, two strikes for two o'clock, and so on). ... The mechanism then plays two complete sets of five sequences for each complete hour.

Source: PortableFireplace
Learn how to fix a mantel clock that chimes at the wrong hour. This simple fix will repair a clock that chimes at the wrong time. This can commonly occur when your mantel clock is laid down on its back and the timing is offset.

1 Thing You Have to Understand First On most clocks you can turn the minute hand counter-clockwise but SOME clocks are not safe to be turned in that direction. For this reason, it's best to only turn your minute hand clockwise just to be safe.

The Simple Mantel Clock Adjustment The easiest way to adjust a mantel clock chime is to move the hour hand to the hour that the chime is striking. Make sure that the hour hand shaft is not too tight or else it will not turn. Most mantel clock hands are friction held. DO NOT BEND YOUR HOUR HAND, loosen the shaft if it will not turn freely.
Once you have synchronized the hour hand with the hourly chime, adjust the minute hand to set the clock to the correct time by moving it forward (clockwise) around the clock face. Allow the chime to strike at every quarter hour strike.
Mantel clock Chime Adjustment When your mantel clock chimes the wrong number of times, your chime is not synchronized time of the clock. To adjust your mantel clock chime, proceed with the following step:

ADJUSTING THE HOURLY CHIME

1. When your mantel clock chimes, count the number of times it chimes. This is what time your hourly striker is set to.
2. Move the hour hand to the hour indicated by the hourly chime (count the number of gongs at the hour).
3. Reset the time using the minute hand to the correct hour and the chime should adjust along with the clock hands as well.

ADJUSTING THE QUARTER CHIME

On most mantel clocks, you can simple remove the minute hand which is friction fit. You have to apply pressure on the tube and it will loosen. Once removed, re-install the minute hand at the correct time. From there you can rotate the minute hand to reset the time.

remove minute hand and the hour hand, set to correct number replace minute hand.

With our old clock when the chimes got off, we would advance the clock hands 3 hours while NOT allowing the clock to chime any of the hours or half-hours.

Basic assumption... The chimes know what time it is...!!

FORCE NOTHING...!!

From page 10 of owners manual below (MINUTES):

EXAMPLE: Clock chimes at 1:10 but should chime at 1:15.

Step 1: When clock chimes at 1:10 stop the pendulum and record the time of 1:10.

Step 2: Carefully remove the small nut....

(Hour procedure is on the SAME PAGE (10).

WARRANTY INSTRUCTION MANUALS

When you are setting your clock, when you go pass the hour you have to let the clock chime completely, if you do not do this you can damage the time sequence..You have to reset the chime cable or belt...but anytime you set your clock when you get to hour let it chime completely before continuing on...Try also going around with hour hand onetime and let it chime, if it will chime at all, if not you can get a manual download online. Clocks like yours has websites and support who can help you...I think it just needs the chimes reset.

Move the hour hand counter clock wise to 10 o'clock. Then turn the minute hand clock wise to set the correct time.
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I suggest that you will google the following term: "ansonia mantel clock repair" the results may help you

Move the second button from the left to set, enter the time in 24 hour format via the HH and MM buttons, then move the button to start. The far left switch, on/auto.off is for the chime. Set to on for 24 hour alarms, set to auto for no chime from 11pm til 6am, set to off, to turn it off.