Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum
It is charged at the wall. It worked for about 5 mins then it cut out and although green light was on it wasn't working
Hi Emma, it's Jack at Dyson.
I'm sorry to hear your DC44 Animal doesn't seem to be working correctly. If the green LED indicator on the machine lights up, but the machine itself doesn't run, this suggests the battery is flat. It could mean that it's not recharging correctly when connected to the docking station.
It would be worth temporarily disconnecting and removing the charger cord from the docking station and plugging it directly into the machine - the machine should recharge fully within 3.5 hours. If the machine then works as normal the charger cord may not have been corrected fitted to the docking station.
If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
Posted on Jan 03, 2014
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Posted on Jan 02, 2017
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