Question about Epson Stylus CX5000 InkJet Photo Printer

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Paper will not feed

When I unpacked the new printer, I noticed that the flat plastic spring-loaded panel in the back of the paper feed tray behind the paper was sprung forward, and I assumed that the spring action was to push the paper into the feeder roller.  However, after I turned it on, added ink, and was preparing to print, the spring-loaded panel behind the paper was now resting backward and would not spring forward to push the paper into the feeder roller. The spring is apparently still there, and is springy slightly, but just doesn't push the panel far enough forward to place the paper against the feed roller. Epson replaced the printer, but the same problem exists with the new one. Is there a solution?


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Re: Paper will not feed

> Epson replaced the printer.

I think that you have been "unlucky" to get a replacement-printer with the same problem as the first printer. Get them to replace it, again.

Check that there is nothing "extra" inserted into the printer to stabilize the moveable parts during "shipping" -- such "padding" must be removed before using the printer.

Posted on Aug 23, 2010

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