I am having an issue with NOT being able to turn off Close Captioning on some DVDs that I rent or have even bought. This just started happening after renting a movie from Redbox the other day. I don't see anywhere in the SETTINGS section of the player where this can be turned off/on, so is this something I need to change on my TV?

Go into menu go to display and closed captioning is a option click on it and it will allow you to turn it off. Beware some DVDs have closed captioning options on the disc, just go into set up on the disc and it will give options.

Movies said have CC close captioning sometimes just an add on print.Must go to the movies main Menu.To see if it have a Title on the main menu said SUBTITLES English,Spanish or French.Press that SUBTITLES to get close captioning printing words on the screen.But if u push the underline word said SUBTITLES,nothing is showing up on the screen,than the DVD movie disc have a problems or the add on print said CC is a lies.That the world for u,nothing are 100%.

If it's only with some DVDs, then the problem likely lies in the DVD itself not containing any subtitles or CC.

Determine if closed captioning is available on the program that you've selected. In your program guide, the letters "CC" should appear at the end of the description.
Locate the closed captioning option on your remote. Some remotes have a "CC" button that you simply need to push to activate closed captioning
Locate the closed captioning option in your television's menu if there is no "CC" button on your remote. To do this, push the "menu" button on the remote control. The closed captioning option will probably be in the same section as the language function.
Set the closed captioning option to "on." Within several seconds, you should see the text appear on your screen.
To use closed captioning for DVDs, look for the "CC" label on the lower back section of the DVD case where it lists audio information. Turn on your TV's closed captioning and you should see the captioning like you do on a television program. Alternately, some DVDs include English subtitles that you can turn on in the setup/language menu of the DVD.
Thank you.

You may want to call the Customer Help Line and see if there is a software update for this issue. They could send it to you by mail via a SD CARD.
Hope this helps,
Skyassoc

I believe you have to turn the caption off on the DVD. Some dvd's automatically start with caption title. Check the manual for the DVD again.

I had the same issue... here's what I did.  If power off your cable box, then press the menu button, there's a selection to enable or disable Closed Captioning.  This works for both HD series Motorola boxes Comcast offers, at least in the Minneapolis/St. Paul area.  Hope this helps!
Evan

i have the same issues. Just took a screw driver to the four sides and opened it up. Took 5 mintues. Pulled them out.

if close captioning doesn't work in your television,try to clean the circuit of your remote.Just open it,wipe with the use of cotton and alcohol.I'm sure it will work