I am not sure of the new Dualit toaster I recently purchased is working properly. The outside
heating elements would toast at a much faster rate than the center
heating element, resulting in a toast that is MUCH darker on one side
than the other. I have preheated the toaster as instructed and it has
not improved the performance. In fact, I purchased an entire loaf of
bread to "season" the toaster and it still produces half toasted bread. Is this normal? Will this situation improve with use?
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the new version has a plastic cover over element wires its best just to change all elements to solve this if you have had this toaster a wile the old elements dont have it,,,make sure its correct ones fitted as they are all different watts ..
The timer is also a electrical contact switch. When the timer goes to zero an internal spring force the electrical contact to open so the heating elements to stop heating.
So either the spring stuck so it can not open the contacts anymore or the electrical contacts have been stuck together by elctrical sparking during the on and off.
In any case you must replace the timer switch with a new one since they does not worth to anything else with it.
The operation does not need any profetional skills since it can be remove easyly by removing the bottom panel and be carefull to remove the wires conected to it with clips make some notes so you will put the wires in the same position of the new timer switch.
If you don't fill comfortable with above then let an electrician do it for you.
No way to replace it your Dualit toaster is a toaster for life you just need to replace some element plates and this is normal every some years. My Dualit toaster is 18 years old I have replace a couple of times the element but is always working perfect and with st. steel finish look perfectly new and impresive.
Inside your toaster there are eight heating element plates six in the center and one in left end and one in right end. Just switch on the toaster without any bread at maximum time and visualy inspect to see which side is becoming red and which not. Then you need to replace the element plates you see that they don't become red. Remember that the two in center are the same called "CENTER" and the other two on ends are the same called "END" They can easily be removed if you remove the bottom panel. Good Luck
If its a Dualit model then you should be able to get it repaired. Generally replacing parts on a Dualit is not easy but spares are usually available thanks to the fact that its one of the most well known commercial toasters on the market. Google and see if there's a repairer in your area.
It is probably not under warranty. I would advise getting a new one. By the time you send it off and pay the repair and get it back, you will have a repaired toaster will a question mark on when it will go down again. Get a new one same brand.