Question about Lucent PARTNER18 Corded Phone

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Caller ID will show numbers but not names

I have a lucent partner 18D. When someone calls it only shows the phone number, but not the name or information of the person calling. Is there a setting that's wrong? The phone company says they think it's a phone setting error.

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I think you can do this while on a call. Press FEATURE 16 for name and FEATURE 17 for details.

If that doesn't work, pick a button and program those items in it.

Carl

Posted on May 21, 2009

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Panasonic dect 6.0 plus name and number of incoming calls aren't showing on phones. How can this be fixed?


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To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
  1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
  5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
  6. Select the Caller ID Name Display button.
  7. When you are finished, select the OK button.
  8. Repeat steps 5 to 7 to program other buttons for this extension.

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The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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2 line caller id is offered on newer versions of software. On earlier versions a call id name button is used to toggle between the clid name and number.
To program a button on your set press feature 00, press a button you wish to program as clid name,
and press feature 16, press feature 00 to exit programming. Press the button to toggle from clid number to clid name

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On one of those phones, press "feature 59" That will display the release of the processor. It might be that your processor is not CID capable.

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It depends on the version of partner ACS/ partner plus you have.If your version is after 4.0 it should do a two line caller ID. 3.0 and before you can program a button to toggle from number to name. thats done by pressing the feature key followed by 00, pressing the button you wish to program as clid name and entering feature 16, press feature 00 when finished.
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