Question about NEC (ND-3540A Black) Burner

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No sound output and will not reconize Dvd's, but will reconize cd's

I have to internal DVD-RW players on my computer that will not accept the dvd's but will read a cd. I upgraded the firmware via your driver download page. When I put in a cd, it reconizes the cd and the information shows on the media player, but there is no sound, and the sound card and related software is working. I hear sound from all other sources [ applications, etc...] except from my dvd drives???

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  • jhaskins75 May 21, 2009

    chris, the default program for Dvd and CD is Windows Media Player

  • jhaskins75 May 21, 2009

    No go! I completed the download and ran the VLC player, Which I have used before cause it recognizes a group of files and formats. I am at the belief that when I clean those players and they still donot perform, then I will replace them. I downloaded Belarc, which completely analysis the entire computer and it clearly stated that there is a problem with both players. I have the ac97 Realtek drivers and codec install, plus the latest nec firmware drivers. I can only assume by trial and error that the players are bad.

  • jhaskins75 May 21, 2009

    Thank you Chris. You have been very professional...John

  • Alex 37 May 21, 2009

    My DVD Burner was working fine using XP.  Downloaded Windows 7 (RC). With music CD inserted burner loads and shows  tracks & artists etc in Media Player but no sound when played.  When DVD movie tried burner says "Loading" but continues to say loading no matter how long I leave it. All suggestions welcome.


    Alex. 

  • Chris
    Chris May 11, 2010

    Do you have a DVD player program or just the built in media player with windows?



    Chris

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I'll take that as a no,

In fact the default for most types of media is media player but it doesn't include all of the relevant codex's you require for every type of media by default.

Most manufacturers include this software with their computers/DVDROM's but not always.

The reason I assume it is your codex not being installed is simple, you can play CD's, that means the drive works, media player works, sound card works and speakers work. The only common problem that would cause this is a missing or corrupted codex.

try something for me and let me know if it solves the problem.

Install VLC player http://www.videolan.org/vlc/download-windows.html

Then try to play the DVD using VLC player. If it asks to update itself, let it.

Comment back here once you have tried and let me know how you make out.



Chris

Posted on May 21, 2009

  • Chris
    Chris May 21, 2009

    It is certainly possible and having tried different player software eliminates most of the possibility.



    Sorry I couldn't be of anymore help,





    Chris

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