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The User Service service failed the logon

When I go to logon at startup.

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  • Contributor
  • 15 Answers

Try hitting f8 as your BIOS screen appears and start into safe mode to see if the same problem occurs if it does not then it is infection related.

Posted on May 17, 2014

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6ya6ya
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Posted on Jan 02, 2017

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PauldLucky
  • 268 Answers

SOURCE: User profile cannot be loaded

Hi,

The instructiond were clearly givn in this link with images : 

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

STEP ONE:

Logon to the Computer

NOTE : Go down the list here until you find a option that will work for you. 

1. Logon to another Administrator account. 
NOTE: If you do not have another Administrator account, then proceed to step 2.

A) Go to OPTION ONE or OPTION TWO.

2. Boot into Safe Mode. 
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account. See: How to Start Vista in Safe Mode

A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did , then go to step 2C.
NOTE: See: How to Enable or Disable the Real Built-in Administrator Account in Vista

B) Logoff of Safe Mode, and then logon to the built-in Administrator account to logon with it in Safe Mode.

C) Go to OPTION ONE or OPTION TWO.


OPTION ONE:

Fix the User Account Profile

1. Open the Start menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. If prompted, either click on Continue or enter the password for the Administrator account.

4. In regedit, go to: (See screenshot below step 5)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers. 
(See screenshots below steps 6A and 7B)
NOTE: 
A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.

6. For Two S-1-5..... folders (SID key) with the same Number -
NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.
A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename. (See screenshot below)
Repair.jpg
B) Add .bk to the end of the numbers. (See screenshot below)
Repair_bk.jpg
C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot above)
D) Remove only .bak from the end of the numbers and press Enter. (See screenshot below)
E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter. 
Repar_bak.jpg
F) Go to step 8.
7. For Only One S-1-5..... Folder (SID key) with .bak -
NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.
A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot below)
B) Remove only .bak at the end of the numbers and press Enter. (See screenshot below and below step 10)
Repair_reg.jpg

8. In the right pane of the one without .bak now, right click on RefCount and click Modify. (See screenshot below step 10)
NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter.
A) Type 0 (number) and click OK. (See screenshot below)
Modify_RefCount.jpg

9. In the right pane of the one without .bak now, right click on State and click Modify. (See screenshot below step 10)
A) Type 0 (number) and click OK. (See screenshot below)
Modify_State.jpg

10. The registry will now look like this for the one without .bak now. (See screenshot below)

Repair_Reg2.jpg

11. Close regedit.
12. Restart the computer.
13. See if you can logon now.





OPTION TWO:

Delete the User Account Profle

NOTE You can do this option if you do not care about losing the user account and the contents in the user folders. 

1. Delete the User account profile that this error is for.
NOTE: See: How to Delete a User Account in Vista

2. Open the Start menu.
3. In the white line (Start Search) area, type regedit and press Enter.
4. If prompted, click on Continue.
5. In regedit, go to: (See screenshot below step 7)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it. 
NOTE: It may have .bak at the end of it.
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.
B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.
7. To Backup the Registry SID Key -
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
A) Right click on the SID key, and click Export.
B) Type in a name and save the REG file to a safe location. 
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click Merge.

C) Continue on to step 8.
SID_Reg.jpg

8. To Delete the Registry SID Key -
A) Right click on the SID key, and click Delete. (See screenshot above)
B) Click Yes to confirm deletion. (See screenshot below)
Confirm.jpg

9. Close regedit.
10. Now, just create a new normal Administrator account.
NOTE: See: How to Create a New User Account in Vista

11. Restart the computer, and logon to your new account.

Good Luck.

Live, Love, Laugh.

Posted on Sep 11, 2008

  • 1 Answer

SOURCE: dell inspiron 1525 notebook

37726333.jpg Dell inspiron 1525 notebook button1-share.gif

Posted on Oct 06, 2008

beeveez
  • 167 Answers

SOURCE: user profile can not be logged on. It says the

Kindly refer to site:

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

Posted on Mar 11, 2009

SOURCE: an account problem

Download "Hiren Boot CD" and try to restore your system to a oint or day when you know it was working.

You won't be able to do normal restore as you are not able to login due to the service failure.

Here is the link : http://hirens.longcomputerservices.com/Hirens.BootCD.10.1.zip

Burn the ISO image in a CD and boot your system using that CDfrom CD ROM Drive.

It has many tools to repair system,driver backup,data recovery tools etc.

If nothing works,back up your important files by booting using "Hiren's Boot CD " and go for a New Install.

Posted on Dec 29, 2009

  • 41 Answers

SOURCE: On booting up my Inspiron

Try logging in on the admin acct then delete and recreate the profile. If it doesn't work you can try switching off the comp then continously press F8 while turning on the comp and choose safe mode, then do a system restore.

Posted on Mar 18, 2011

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Related Questions:

Tip

User Profile Service failed the logon error message


The User Profile Service failed the logon.
User profile cannot be loaded is a message you sometimes get in Vista or Windows 7. Many suggest editing the registry but for novice users that can be dangerous. Here is an alternative solution.
Logon in safe mode.
  • Restart your computer and log into safe mode: As your computer is rebooting, press F8 Repeatedly after your POST screen. If you get the OS screen, you need to start over.
  • Choose safe mode with networking
  • Open internet explorer and copy and paste this site into the address bar:
http://www.thewindowsclub.com/fix-the-user-profile-service-failed-the-logon-user-profile-cannot-be-loaded
  • Click on Microsoft Fixit which is down the page

If this resolves your issue, 4 thumbs would be appreciated.

Jim

on Sep 16, 2010 | Computers & Internet

1 Answer

When trying to logon to my computer the message user profile service failed logon; user profile cannot be loaded


Hi!

This usually means Windows is having a difficult time reading your profile information correctly. You can try a few things to correct this by visiting Microsoft's site below:

You receive The User Profile Service failed the logon error message

Hope this helps!

Mar 01, 2015 | HP Computers & Internet

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Why can't I access safe mode on my Asus K53U laptop


Your user profile has been deleted or corrupted. See this Microsoft Knowledgebase article You receive The User Profile Service failed the logon error message .

Sep 04, 2014 | ASUS Computers & Internet

1 Answer

Won't log in, says "the User Profile Service service failed the logon. User Profile cannot be loaded."


This is a simple fix that can be done in a few minutes or less. It is a problem with either an update from MSFT that had gone awry or an attack from a virus... Anyhow the steps to take are relatively simple just follow along.

1 - go to this site and it will walk you through step by step

You receive The User Profile Service failed the logon error message *make sure to choose option 1

Apr 12, 2014 | Computers & Internet

1 Answer

User server logon failed


Hello and welcome to FixYa,

Can you get into safe mode? Or use an administrator account?
Your user account is probably corrupted, so you need to create a new one ...
Hope it helps

PS. to get into safe mode, just keep pressing F5 during startup (before the windows welcome screen)

You are usign Vista Home right?

Darko, Serbia

Mar 20, 2009 | Microsoft Windows Vista Home Premium with...

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