Question about HP Photosmart C6180 All-In-One InkJet Printer

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Even with a new ink cartridge, the printer thinks there is no ink

I wondered why my kids kept asking me to buy new ink cartridges, even though they did not seem to be printing that much.  Even right after loading a new cartridge, the machine still says that the cartridge is empty.  It's as though the part of the printer that pulls the ink in from the cartridge is malfunctioning and/or clogged.  Any thoughts?
thanks so much!

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  • whitneysachs May 20, 2009

    The printer does not seem to recognize that a new full ink cartridge (the yellow one) is okay.  Something in the link between the cartridge and the printer is not working.  hmmm...  the other colors seem to be fine.

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Try the repair steps in this HP document:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00709715&jumpid=ot_recdoc/c00720479/en_us/c00709715/loc:2&custom_solutionid=rd_c00720479&lc=en&dlc=en&cc=us&product=1153494&rule=13041&lang=en

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on May 20, 2009

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