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Delete the fax and check paper tray rollers are cleaned. May be missing feeding which mean roller can't grab the paper and machine is expecting the paper to be at a certain point and does not see (Though sensors though out the paper route thru the machine so it thinks there is a paper jam) Also mite want o clear the memory (SRAM/DRAM) will lose one touches so make sure you have list backup
Remove the paper tray. Turn the printer around with the back facing you. there should be two plastic tabs to press and open the rear paper port path of the printer. Open it and see if you can reach the jammed paper. If you cannot reach it from this area, unplug the printer from the power source, press and hold the power button for sixty seconds and turn it upside down. Shake it gently to see if the paper falls out (if it is a small piece ect.). If its not a small piece, plug the printer back in and when the jam error shows on the display click the "ok" or "accept" button. when you click that button - get ready to grab the paper quickly. Pressing the button causes the rollers to roll backwards and then forwards and reset the paper. It will roll the paper towards you and pause for a few brief seconds before pulling it back in again. that will be your change to remove it.
clean any paper dust from the paper path, something is blocking somewhere,
theres too many factors to give an exact diagnosis...but !!!
if the paper is
completely blank where jamming it maybe time to order a new set of pickup rollers, which just collect the paper from the bottom drawer, should just pull off and easily replaced and are cheap, you can clean these with soapy water as long as you thoroughly dry them before putting back.
if the toner is on the paper but its not dry...smudgy, try the transfer drum, either check theres no small tears of paper or excess dust in that area,(DON'T CLEAN WITH CLOTH relies on static charge) a few light blows of air should be enough..replace if need be but they're expensive.
if the papers printed and dry where jamming its going to be in the area of the fuser (the hot roller) this can be cleaned with dry clot, don't use any solvents ore cleaning products...ALLOW TO COOL first or burn your fingers.
if the papers crumpling anywhere along the line there is a roller not turning maybe due to a stuck piece of paper from a previous print, the roller not turning is obviously between the front of the paper and the crumple.
Hi, To fix this kind of error, remove the ink cartridge and turn the printer upside down and gently shake it.Check if anything comes out.If nothing goes, or you can't hear anything rattling around, get a piece of card stock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there. Open up the printer and clean the insides with a soft cloth and a brush. That should remove all the bits of paper inside.The teeth on the roller sides may have some dirt stuck on them which does not allow the rollers to roll freely and hence is as bad as paper jam. The idea is that the rollers do not roll whether because of paper or some dirt on the roller teeth. They have to be cleaned. Thank you !!
I spent 21/2 hours with the HP tech support - with their recomendation to upgrade my 14 month old computer to the bigger model because the screen reads "paper jam". I have had this printer replaced once already, 1 week after I received it for a defective doc feeder. I decided to take things into my own hands - First of all, no paper was ever located in the paper jam area. Several soft resets by shutting down for 20+ seconds, then pressing #6 at start up resulted in any improvement - the screen continued to read "paper Jam....." the HP tech was unable to offer any practical suggestions.
I turned the machine upside down after removing the document feeder and examined the rollers at the back of the rear tray where the paper jam was supposed to be. I noticed that there was some black residue on the gears and although the machine was off and unplugged - the rollers / gears would not roll freely and seemed to get stuck. I cleaned them thoroughly with an old but clean toothbrush and water. (don't grease the gears - I've heard it eats the plastic) - until the rollers would freely roll when I moved the gray rubber rollers.
Returned the machine to correct position - and turned it on - "paper jam" message returned but the machine was sounding different than it had - so I did another soft reset (unplug from wall and printer for 20 seconds, then holding #6 for a few seconds while plugging back in and now I can print. The printer went through its maintenance cycle and did a realignment. I can print and everything is working fine at this time.
I hope that this will help someone. I couldn't find any information on how to repair the printer and HP seems to be all about producing junk and convincing you to "upgrade" at a cost of $2-300. When this one does finally go - I won't be buying an HP!
The 7680 jams a lot and the document feeder has a lot to be desired. It has trouble feeding straight and if there is a jam anywhere in the machine - it is always difficult removing the paper without tearing it and creating more problems and waste of time.
I cleared the paper jam but i am still getting a paper jam message. I checked thoroughly and dont see any pieces of paper anywhere. I press ok and still get paper jam message. I turned the priner off and on serveral times and that did not work. Same message. I am feeling very frustrated. Its been a week today. Help!
If you are getting "Paper Jam check drawer two message" I would suggest you to check for any paper stuck inside the paper drawer two. If you don't see any paper jammed inside drawer two, you might also want to check out if its is stuck anywhere in the paper path. Removing the paper jam should fix the issue. Try cleaning the pick rollers (the rollers which pick the paper) in drawer two. This should help fixing this issue.
CLEANING THE FEED ROLLER AND THE PAD Clean the feed roller and the pad when [391: Paper Jam] appears frequently. (1) Remove the paper cassette. (2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner. Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge. Feed roller (large) Feed roller (small) (3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner. Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way. • If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose tray in the same way. Pad
the most common problem for a paper jam in tray 2 is that either the pick up rollers and separation pads are worn or that there is something stuck to the rollers that transfer the paper up through to trat 1.(most commonly from if people have been printing on stickers/labels) just eyeball it to see if anything looks to be stook and try wiping it off. DO NOT SCRATCH IT OFF as this will only make things worse!!!