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Retrieving data from a damaged HDD

I have put my damaged HDD from a Toshiba laptop into an external enclosure and, through the USB ports on my other computer, have managed to get some data off it. This was off local disk E. I understand there is recovery software one can buy to try and retrieve data that otherwise appears lost. The problem is I cannot use the cd drive in the damaged computer, so is there something available that can let me do the recovery through the enclosure to my other computer? Thanks in advance.

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  • Jerry Haylins May 20, 2009

    Thanks very much - I will try that. Great help.

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Download a free demo of Get Data Back for NTFS from http://www.runtime.org/data-recovery-downloads.htm it does the job right. I'm not sure of it's limmitations tho but if you'll need to have it work like it should use this info: Name:Pascal MEUNIER
Serial:DXCMFWHUNPIDTU

Posted on May 20, 2009

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1 Answer

My computer will not provide access to the toshiba external hard drive


1)Check that the drive is receiving enough power to spin up. The USB port might not provide enough power, in which case a powered hub or other external power supply might be the solution.

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You do not say which type of computer this is (laptop or desktop).

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One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

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There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.


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1 Answer

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1 Answer

Iomagic



Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?  
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.  
There are a variety of things that can malfunction on your external hard drive:

1) The USB cable - Have you tried switching the USB cable? 
2) The external hard drive casing 
3)  The hard drive itself 

If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on our website.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
 
Have a nice day, 
I/O Magic Technical Support

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