Question about HP PSC 1315 All-In-One InkJet Printer

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Scanner suddenly stopped working. I have tried the solutions center but keep getting error listed.

I get this --------------------------- Error! --------------------------- An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. --------------------------- OK ---------------------------

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  • HP Master
  • 1,996 Answers

For vista, clciik here.
For xp, click here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Posted on May 20, 2009

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250 error on documate 510 xerox


Symptom: When scanning you receive an error 250. Cause: This problem can be caused by several different things but is often a driver or communication problem. Solution: Here are several solutions that can resolve this problem:

Solution 1 - Check for communication problems

Using any of the following can cause communication errors:
  • USB hubs
  • Docking stations
  • USB extension cables
  • USB cables longer than 6'
  • Connecting the scanner to one of the computers front USB ports (desktop computer only)
Connect the scanner directly to a USB port on the back of the computer (or side for notebook computers) using a 6 foot or shorter cable.

If you still receive the same error message, try a different USB cable.

Solution 2 - Redetect the scanner with Hidden Devices

Windows Vista, XP and 2000 users
  1. Disconnect the power and USB cable from the scanner.
  2. Click here and select "Run" or "Open".
  3. The Windows Device Manager will open.
    • Click on the "View" menu then select "Show hidden devices".
  4. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  5. Right-click on the Visioneer or Xerox scanner name and left click on "Uninstall".
  6. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner.
  7. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices.
  8. Right click then left click on "Uninstall" for each occurrence of the scanner. The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200 DPI Scanner
    • (Your Scanner Model)
    • (any other scanners or cameras listed here that you no longer use)
  9. Click the "+" next to "Universal Serial Bus Controllers".
  10. Right-click every listing of "Unknown Device" and select uninstall.
  11. Once all instances have been removed from device manager, reconnect the power and USB.
Windows Me and 98 users
  1. Right-click on the "My Computer" icon on your Windows Desktop
  2. Select "Properties" from the list
  3. Click on the "Device Manager" tab
  4. Find "Imaging Devices" and click on the plus (+) next to it to expand the list
  5. Select your scanner, then click on the "Remove" button
  6. IF you see "?Other Devices", click on the plus (+) next to it to expand the list
  7. Select your scanner then click on the "Remove"; button – your scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200dpi Scanner
    • (your scanner model)
  8. Close the Device Manager
  9. Unplug the scanner from the computer and from the power
  10. Plug the scanner back in to the computer and power
Solution 3 - Check for power problems

If the power for the scanner is plugged into a surge protector, battery backup (UPS), or extension cord, plug the scanner directly to the wall.

Solution 4 - Check for conflict with other devices

This error can also be caused by a conflict with another USB device.
  1. Disconnect all USB device from the computer (including the scanner), except for you keyboard and/or mouse
  2. Turn the scanner off
  3. Restart the computer
  4. Once the computer has fully restarted, reconnect and power on the scanner
  5. If the scanner works properly at this time, it means there is a conflict with another device on the computer
  6. It may help to isolate the two items by connecting one of them to a USB add-in card
Solution 5 - Test the scanner on a different computer

If possible, you should try the scanner on a different computer. If the scanner works correctly on a different computer, then the problem is environmental and may be related to your chipset. See solution 6 below.

Solution 6 - Check the computer's chipset

This problem can also be caused by the computer's chipset. To check the chipset:

  1. Vista, XP and 2000 users: Click here and select "Run" or "Open".
    ME and 98 users: Right click on 'My Computer', select 'Properties' then click the 'Device Manager' tab.
  2. The Windows Device Manager will open.
  3. Click on the plus (+) next to 'Universal Serial Bus Controllers'.
  4. This list will include your computer's chipset.


  5. The follow chipsets are known to have communication problems:
    • SiS 7001
    • VIA Rev. 5 or later
    • Open HCD
    • ALi
  6. If your chipset is one of those listed above or it is only listed as 'Standard', you can try updating the chipset drivers.
    • Contact your computer's manufacturer for more information.
  7. If the problem persists, you may need to use a USB add-in card.
    • This is a PCI card that will add more USB ports to your computer.
  8. For more information about USB chipset issues, see www.usbman.com.

Jul 12, 2010 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

The scanner suddenly stopped working - the error


try turning it off and on, if this doesnt help un plug cable and restart PC.
then plug cable back and and see if the PC will detect it then try again.
if the PC doesnt detect it then try different cable and if this doesnt help you will need to contact manufacturer.

Oct 31, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Suddenly cannot scan with HP J4680 All in one


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Issue When using the Scan To function on the control panel of a USB-connected product, ' No Scan Options: Refer to device documentation to troubleshoot ' appears on the control panel display.
NOTE: Follow these steps in the order presented to resolve the issue. It is not necessary to continue to further steps once the issue is resolved. Solution one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. If it is running, the DIM icon (c01404188.gif ) is present in the notification area. The notification area is located in the lower-right corner of the computer by the clock. Figure 1: Notification area c01404189.gifIf the DIM icon is in the system tray, you do not need to complete this procedure. Skip to the next solution. Follow these steps to set the computer to run the DIM.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ).
  2. In the Start Search text box, type msconfig , and then press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window appears.
  4. Click the Startup tab.
  5. Select the HP Digital Imaging Monitor check box. If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Reinstall the software to resolve this issue.
  6. Click Apply , and then click Close .
  7. Click Yes to restart the computer.
  8. Attempt the scan again.
Solution two: Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
    NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .
  7. Attempt the scan again. Try to scan from Solution Center if scanning from the control panel is unsuccessful.
Now you should be able to scan from the printer

Jun 23, 2009 | HP J4680 Office Jet All-In-One Printer

2 Answers

Hp Laserjet 2840 was scanning, suddenly it stopped and gave the message "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try...


I pulled this from the HP boards from Charlie Bravo

I tried it and it worked for me. (this is a network setup.)
MY FIX (Windows XP):
After trying numerous things, here is what I resolved:

1) Problem: when trying to scan using my 2820 Color Laserjet using "Solution Center", I got the dreaded, yet common error: "An error communicating with the scanning device. Please ensure that the scanning device is connected properly and try again"
My device: HP LJ2820 Color Laserjet

2) The printer worked fine when printing to it and also, scanned fine when using the Windows Wizard (Start/All Programs/Accessories/Scanner and Camera Wizard

3) Hewlett-Packard Support was less than worthless since they used my time and provided no useful information. Their ineptitude is legendary as we all know... To add insult to the injury, the rep wanted to charge me $25 for the "incident" which happens to be to not only identify teir bugs but also to report and fix them as an unwitting test site. Arrogant of them to say the least !

4) SOLUTION: Added an entry in the HOSTS and lmhosts file (this file is located in WINNT/SYSTEM2/DRIVERS/ETC ):
192.168.1.1 HP Color Laserjet
The 192... etc is the default gateway for my printer (look in toolbox and get the network report for yours, my printer is connected using the network, wired to a Linksys router)

Dont's bother with "reinstalling", "de-installing", etc. the problem is related to addressing and not corrupted drivers. It's simply a HP bug, nothing else.

5) Ran the "patch" col10862.exe from the hp site, listed under an unrelated problem to an unrelated printer. http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=sj-32245-2&jumpid=reg_R1002_USEN

6) Now I can can use the the scanner I paid for...

7) Time to resolve the issue: 2 minutes. time to find the resolution to the issue: 4 hours.

May 13, 2009 | HP LaserJet 2840 Printer

1 Answer

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


delete the norton internet security as its blocking the scanner files of your printer software .or try reloading the printer drivers again but if reloading the printer drivers does not helps then removing the norton software is compulsary as the files of printer are getting blocked so scanner is not working.

Mar 07, 2009 | Lexmark X3350 All-In-One InkJet Printer

1 Answer

HP Solutions Center, wrong icon on screen


Hi

1.Please check in Printer n faxes whether it show both the printer HP 1500 series and HP Desk jet 3800 series.

2.If the printers are listed, in the solution center you will find two printers listed, by default it is set to Deskjet printer. Select HP 1510 printer to use the scanner feature.

Please respond after trying this.

Thanks
Riz

Dec 28, 2008 | HP Office Equipment & Supplies

3 Answers

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


Microsoft Paint ----> 'File' ------> 'From scanner or camera' (when in scan mode on printer). Just tried this and it really works.

Oct 19, 2008 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

No HP Devices have been detected. Solutions Center will now close.


It may happen if you are using HP Scanjet 5590 scnaner on windows XP. I suggest you to completely uninstlal the scanner software and then install the version 9.0 from the below link. It is the updated version for Vista but work on XP system..

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=377689&prodNameId=377691&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=sj-49436-1

Also, please connect the scanner only when it prompts to do so.
Hope it will work and 5590 scanner works with XP.

Aug 13, 2008 | HP Scanjet 5590 Flatbed Scanner

2 Answers

Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

Apr 30, 2008 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Scanner error 6


my hp 3052 suddenly stops, and there is a display "scanner error 6,turn off then on" Of course i did turn off and on several times but it keeps on coming back.

Apr 27, 2008 | Office Equipment & Supplies

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