Question about Canon PowerShot S3 IS Digital Camera

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Canon Powershot S3 IS switches off when I zoom out

The camera switches itself off when I zoom out.  Zoom-in is no problem - I could do that all day.  But try to zoom out and the camera switches off.  It switches on OK, but it gets rather annoying and is hardly what the camera is supposed to do.  It worked OK when I bought it so either I have changed a setting or the camera is now defective.  The batteries are fine - I checked that. Any suggestions?

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  • serioussam3k Nov 09, 2007

    I have the same problem........camera switches off with the lens still out....have to turn it off and then on again...i bought the camera 4 months ago...and this problem has been coming up for the last month.....thought it was a battery problem, but the problem remained even with a fresh set....i set the camera to its default settings but to no avail.

  • Anonymous Nov 28, 2007

    the camera will shutdown by it self.

  • Allanroy Oct 01, 2008

    I have the same problem. I wonder if there are any parts that were replaced. Is this something I can fix myself?

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It definitely does sound like one of a few things:

  • The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.
  • The motor or servo that drives the transmission system is failing and could be surging the current back into the cameras other components.
  • There is a physical deformity of the lens architecture itself that is preventing the lens from coming in/out.
Any of these symptoms above could trigger the camera to shut itself off to protect itself from further damage. This would give you the reason and opportunity to contact the manufacturer and get assistance with it.

This is something you're definitely going to have to refer to Canon's technical support on. If your camera is still under warranty, you're going to have to get them to replace it or at the very least SERVICE it.

I myself will ALWAYS insist on REPLACEMENT. One might argue that the terms of the limited warranty state that they reserve the right to either replace or service the device...

...but TRUE customer service tells a different story. I have NEVER had anything serviced. I have always had replacements. Either I've INSISTED on it or they've just been smart and not even made it an issue by making it their procedure. I get a brand spankin' new device and THEY get a happy customer.

Always keep in mind how much you spent on their product and ENGRAIN that into their heads.

Here's the deal...

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then humor them and "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T buy it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
--------------------------------------------------------------------------------------------------------------
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
--------------------------------------------------------------------------------------------------------------

Good luck with this. Let us know what comes of it. :)

Cyryl

Posted on Nov 18, 2007

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Cyryl,

No wonder you are the Guru!

My camera was bought from the grey market, so...no warranty. The zoom, if operated gingerly at a very slow speed, still allowed me to take pictures without shutting off, so I took somet time to search for a trustworthy Service Centre. Found one and took my camera there last evening. Got it back with the problem fixed today.

The Service Centre guys, quite decent people, agreed with you that the problem was with the lens mechanism, but naturally maintained a professional silence on the details.

The service charge was a minimal 400 INR ( that comes to about $10). Apparently, the problem was a minor one.

I am in Kolkata, India. Any other guys from this part of the world having this problem can post a query here for details of the Service Centre.

Posted on Mar 28, 2008

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hi...The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes in/out.
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