Question about Samsung DCS 12 Corded Phone

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Samsung DCS Compact with SVMI 4 voice mail

Had to default the phone system. After doing this the voicemail will not answer on any port. Followed the setup in the system manual still will not answer. Any suggestions.

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Posted on Jan 02, 2017

  • 16 Answers

SOURCE: samsung prostar dcs compact pbx

default pw is 4321 (Technicians pw) 1234 (Customer Pw)

Posted on Mar 06, 2008

  • 201 Answers

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?

Posted on Sep 28, 2007

  • 16 Answers

SOURCE: SAMSUNG DCS 12 OR 24 LCD HAVE (answer machine emulation)

Depends on your vmail system and telephone system. If you have a cadence vmail or svmi-8, you must go into system programming on your telephone system and program the key on the phone.

Posted on Mar 06, 2008

  • 108 Answers

SOURCE: Samsung DCS Compact: How to connect MOH

Hi Dave,
Sorry I've been out of town and I'm just catching up. I looked at the info I sent to you and eventhough it is under the heading of Compact I think it is for a Prostar. The info is under the DCS heading and is called " DCS Technical Manual August 1995" Pages 186, 187, 197 and 200. I have not given up and I'm looking through my other reference materials but you are right, there are a lot of user and programming guides but no installation guides. I'll keep trying, so do not give up. "Talk" to you soon ....Mitelmike

Posted on Nov 18, 2008

  • 108 Answers

SOURCE: Old Unknown Password for Voicemail

Unfortunately the passwords can not be seen and the only solution is to delete the mailbox and re-install it. Your Admin Assistant should be able to add and delete mailboxes. Sorry, Let me know if you need help with deleting and adding the mailbox. .....Mitelmike

Posted on Nov 18, 2008

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I have the samsung idcs 28d and I want to change the no answer greeting (if someone calls that is the message that they hear) How do I do that


Hi I am assuming that your are using the Samsung Voice Mail, if so to change the no answer greeting;

enter voicemail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voicemail message, you must press 3, delete the original message and reset the message followed by the #.


have uploaded a video off http://www.abbeytelecom.com which explains Voice-mail in more detail, if you are operating a differant system then I can only suggest that you rafer to the relevant operators manual

Mar 17, 2011 | Samsung DCS 12 Corded Phone

1 Answer

Lost the manual and need to record a new voice mail message


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To enter voice mail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voice-mail message, you must press 3, delete the original message and reset the message followed by the #.


I have loaded a video explaining VM, at www.abbeytelecom.com there are 64 videos which will help you with any other issues that may arise.

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GOOD DAY HOW CAN I CHANGE THE PASSWORD TO A MAILBOX ON A SAMSUNG DCS (SVMI)


to change your password for your mailbox on your Voice Mail, dial into your Voice Mail, enter your password then press # , this takes you into personal services, the prompts will talk you through changing passwords etc for Voice Mail. I have posted a Video with Voice Mail hints and Tips , there are more like this on Youtube search 'abbeytel' or go to www.abbeytelecom.com. I hope that this helps you.

Mar 30, 2010 | Samsung Prostar DCS-24B-LCD Corded Phone

1 Answer

Our system just keeps ringing and does not go to voice-mail. When we are here to answer, we can transfer to voice-mail and the system works fine.


hi if you press your Voice Mail button on your handset a number will flash on the screen (i.e. 519) this is your VM number, with the handset down dial 602 followed by that VM number. I have posted a video off http://www.abbeytelecom.com which has many others like this relating to the Samsung Prostar system.

Mar 02, 2010 | Samsung Prostar DCS Phone

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I have a samsung phone system lcd 12b and I need to re-record the message callers here when we are closed or cannot answer but I don't remember how Please help!


to record greeting on the Samsung DCS;

To enter voicemail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voicemail message, you must press 3, delete the original message and reset the message followed by the #. Please take time to watch the video I have uploaded for you which relates to the DCS Voice Mail. There are 67 more like this on youtube under 'abbeytel' or go to

http://www.abbeytelecom.com

Jul 03, 2009 | Samsung DCS 12 Corded Phone

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Ringing & voicemail transfer for DCS


I would need to know what group your lines are ringing in to.(Look at the phone display on any ringing phone and it will tell you the "ringing group" probably 500, 501 etc.) With that known we can add all three stations to that group and mark the "NEXT" option to go to station 202. Just have 202 forwarded to voice mail on a NO ANSWER condition and it will work for you

Nov 14, 2008 | Samsung DCS 12 Corded Phone

1 Answer

Samsung DCS Basic 12B phone voicemail


I assume you forgot the passcode to a voicemail box , not the pass code to the voice mail system. The easiest way to fix your problem is to enter voice mail programming(from a telephone) and delete the box and then create the same box again. That way the mailbox when created will come up with the system default pass code

Sep 10, 2008 | Samsung DCS 12 Corded Phone

1 Answer

We use the Samsung 12 Button LCD Prostar DCS Phones at my business. How would I go about changing the voicemail message? I know the password.


Hi,

To enter voicemail, press the Voice Message Key, the pass code will be set in default to 0000. Your mailbox will not function properly until you have put your voice message on. To do this, press option 0, followed by 5 followed by 7. When you have got the message you require press the #. If you regularly change your voicemail message, you must press 3, delete the original message and reset the message followed by the #.

watch the following video, or go to http://www.abbeytelecom.com for a written version, I hope this helps ">

Aug 14, 2008 | Samsung Lands Phones

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SAMSUNG DCS 12 OR 24 LCD HAVE (answer machine emulation)


Depends on your vmail system and telephone system. If you have a cadence vmail or svmi-8, you must go into system programming on your telephone system and program the key on the phone.

Jan 16, 2008 | Samsung Prostar DCS Phone

1 Answer

Call will not Transfer to Voice Mail


Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

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