Our fax machine had no problems receiving faxes before. All of a sudden, it started printing maximum of 4 pages. Reception print out says "Subscriber has stopped" although everything is done in normal way. Could you please advise me immediately? Thank you.
Does this happen from all senders or a specific sender? If it's a single location then it is a conflict -some combinations of machines simply don't get along well together If it happens from all locations, you may try a line filter. Interference on the telephone line will cause problems.
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You might have this fixed already. If not, you may help me help you by saying what happens. Does the machine show a jam because paper is a different length than programmed into machine? This may cause machine to never "complete" printing your received fax. I will see if anything else comes to me.
Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx
Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:
1. Press the MENU key.
2. Press the UP OR DOWN ARROW key to select Fax.
3. Press the OK key to confirm your choice.
4. Press the UP OR DOWN ARROW key to select Print Fax.
5. Press OK.
6. Press the BLACK START key.
- Your Brother machine will print the stored faxes.
7. Press the STOP/EXIT key to exit the menu.
8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).
9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.
Most often, Auto Print Off is activated by pressing the On/Off button, and documents are then stored in memory. Disable this function by pressing the On/Off button again.
The fax will also turn off Auto Print when the machine runs out of ink or paper, in which case, you should replace the ink cartridge or supply more paper. This situation usually results in display of the message Rec'd in Memory as well, and the unit will receive up to 30 transmissions or 60 pages maximum.
When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.
try this make sure that receive reduction is switched on. You could load the paper tray up and just let it print as may have been a communication problem from RTI memory. Being Richo machine you should be able to reset the memory but this will get rid of all your stored numbers. But it will reset the machine so if you have a corrupted memory issue this will get rid of it.