Question about Plantronics Explorer 340 Wireless Headset

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New - but will not charge up (no light on earpiece).

Bought one on eBay and will not light up (charge). The power adapter (green) light comes on but not the ear piece light (should be red accroding to the manual. I tried different power points, putting adapter into power point before connecting to earpiece and after... Nothing seems to get the red light on the earpiece to light and start the charging process. Box seemed unopened but they are hardly tamper proof boxes... Was advertised as Brand New. The piece seemed new (no obvious marks on it)... There is a warrantee card in the box but not sure if they would honour an eBay purchase?

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  • lex_graber May 20, 2009

    Hi All,


    According to their Tech Support, the battery in the earpiece can become damaged or dislodged in transit and they have an online form you can fill in and get a replacement sent to you if you can prove new purchase.  


    Lex Graber :-)

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  • 6 Answers

Probably the wire from the charger is bad. Try to replace the charger

Posted on May 20, 2009

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