Question about Dyson DC24 All Floors Upright Cleaner Vacuum Ball Multi Floor DC 24 Bagless NEW

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My dc24 won't **** up and the bristles don't rotate

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1 Answer

Dyson dc24 brushes do not work even when i depress the silver button


Hi there Alison, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Bristles quit rotating and smelled like something was burning. It isn't the belt that turns the bristles. Can't afford a repairman, can you help me fix it?


Belt can reamin intact but still jam and burn. It won't necessarily break. I suggest you remove the bottom of the vacuum where the bristles spins and where the belt is located. You may have something jammed in there. You may need to remove the bristle to get the belt out. Inspect the belt and replace after clearing the obstruiction.

Sep 21, 2012 | Bissell 6594 PowerForce Bagless Upright...

1 Answer

Revolving brush at front of machine has stopped spinning, what could be wrong


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the brush bar won't rotate, you may need to reset the machine - please follow the steps shown in the video below to do this. When pressing the red reset button, you may find it helps to use something like the eraser-end of a pencil - you should hear an audible 'click'.

Make sure you recline your DC24 into the vacuuming position before testing it, as the brush bar will not rotate when the machine is standing upright.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack

Dyson Online Customer Support
http://www.dyson.com

May 10, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

HOW TO GET BRUSH OUT OF dYSON DC24


Hi there,

To remove the brush bar from your DC24, please follow the steps shown in the video below. Any threads, hair or other debris can be removed with scissors, but please take care not to damage any of the bristle tufts.

I hope this helps - if you'd like any further assistance or advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 10, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson ball dc24 brush will not rotate


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 15, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24


Hi there,

To remove your DC24's brushbar, please follow the steps shown in the video below. Any threads or hair wrapped around the brushbar can be carefully removed with scissors - please take care not to damage any of the bristles.

I hope this helps - if you'd like any further assistance or advice, please visit www.dyson.com and click 'Support', or call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My problem is with DC24 brush wouldn't turn even after reset button has been pressed?


Hi there,

I'm sorry to hear about this - please see the video below, and check that you've followed all of the steps. Also make sure that you recline the cleaner into the vacuuming position before you test the brushbar, as it won't rotate when the cleaner is standing in the upright position.

If you're still having difficulties after attempting this, please get in touch with us directly so we can help. If it's necessary to replace the cleaner head, this should be covered by our 5-year guarantee, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support


Oct 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Emptied cannister and now roller will not rotate and yellow ball became very warm-


Hi there, I'm sorry to hear you're having difficulties with your DC24. It's normal for the Ball to become warm during use, since the motor is housed inside it. If the Ball won't rotate, you may have the filter cover fitted incorrectly - please see the video below to ensure the HEPA filter and filter cover are correctly secured in place. If this doesn't help, or if you're concerned the cleaner is becoming excessively hot, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone, and assist in resolving this issue for you as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Sep 16, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My bristles have stopped rotating


Hi there,

Sorry to hear you're having a problem with your DC24. Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

DC24 is equipped with a safety cutout feature which shuts off the brushbar if it becomes tangled in a rug fringe, etc. Resetting this is very simple: after checking the brushbar is free of threads, hair or other obstructions, turn the cleaner to face you. You will find the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil or something similar to push the button in firmly until an audible 'click' is heard.

You might find it helpful to refer to our online step-by-step guide to check you're doing everything correctly:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS


If you've tried this and you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some checks over the phone and provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Jul 23, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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