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I have a macbook and an ACER SCANNER FLATBED 13 I need to use the scanner but the macbook looks to don't recognize the external hardware.

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You need to isolate the problem, there are several things that you need to consider. Please follow the steps below:

1. Make sure that the Acer Scanner Flatbed 13 is compatible with the Operating System of your Mac book (i.e. OS 10.3.X, 10.4.X or 10.5.X)

2. Check the physical connection. You may try connecting the scanner into different USB port of the computer. If your computer has USB 2.0, it would be best if your scanner supports USB 2.0 as well.

3. Try using different USB cable just to make sure that the cable is not defective.

4. If the scanner is not a Plu-n-Play in Mac, try to uninstall/install the driver

5. Try connecting the scanner into different computer to make sure that the scanner is working correctly.

If the scanner is brand new but didn't work in two computers, you may RMA the device and ask for a replacement.

Have a great day!

Posted on May 20, 2009

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