Question about Samsung SCX-4100 All-In-One Laser Printer

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Cant get my scanner to work on vista or on 7.

Hello there I have a xerox wokcentre PE114e (aka Samsung SCX-4100) and I cant get the scanner to work, i had windows vista for about 2 years and have never been able to get it working, the drivers at Xerox support AND samsung support were useless. I even tried to install smarthru (samsung's scanner software) and it cant detect the scanner either. I tried to install the scanner manualy from windows, but in vain. The printer though was recognized automatically and its driver was installed through windows update. Now, I am using windows 7 and i cant get it to work as well, im guessing a vista driver can work on 7 as well as vista instructions. Did anyone get it working on vista? PS. cables are all okay (printer IS working) Thanks in advance

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  • micromh May 20, 2009

    sorry jmorganti, didnt work.
    It says "No scanners were found connected to our computer and no raw scan files were found."


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  • Master
  • 864 Answers

Try VueScan at http://www.hamrick.com/

Posted on May 20, 2009

  • nitobd May 14, 2011

    Another solution that worked for me was to install the "SCAN DRIVER" at SAMSUNG website and look under drivers for your printer.

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Just brought my SCX 4100 into use in my office, worked perfectly at home on a Windows XP system but in the office on a vista system the printer works fine, the copy function within smart thru 4 functions...


Did you install the correct driver including the scan driver? The drivers are available at the Samsung Site: http://www.samsung.com/us/support/downloads/SCX-4100 . Click on the Driver tab for most or the Software Tab for the SmarThru4 program. Make sure to get the correct version for the OS on the office computer. Generic OS drivers often only run the printe, not the scanner. Uninstall the generic driver before attempting to nstall the Samsung driver.

Next check the data cable. Scanners require bi-directional communication with the computer and can fail when the printer works.

I hope this helps.

Cindy Wells

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DEAR SIR PLEASE GIVE SOLUTION PRINTER IS OK BUT SCANNER IS NOT WORKING

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In the SmartThru application, find the devices connected list (usually on the upper right corner at the main screen). Select the SCX-4100 from the list, since this software will work with many scanners. After selecting the unit, close and restart the program.

Be blessed.

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let me guess all of you have vista?
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