Question about Dyson DC35 Handheld Vacuum

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I just bought a Dyson DC35 cordless vacuum cleaner, and the charger does not light up, nor does it seem to be charging the vacuum cleaner

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Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Dyson Online Customer Support

Posted on Jan 03, 2014

  • jeffhebb Jan 07, 2014

    Jack, I did get in touch with Dyson Customer Service, and they are sending me a new charger. Thanks for your reply.


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Posted on May 17, 2009

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SOURCE: My hand held Dyson vacuum will not charge. Every

My same symptoms are - after starting charge, Red light is on, then second light turns On. Then for a long time nothing happens. And later I have all three LED flashing.
I replaced battery and nothing changed.

Imeasured Power Supply voltage and found it 24.2v instead 28v as it stated on the label.

I opened it up and found that the three-lid chip marked 431 is faulty.
431 is a voltage shunt, which sets and controls output voltage.
You can use AIC431CUS or TL432 (TL431 has different pinout).
I replaced mine and volatge back to 28.25v and charger is now working as it should.

You can also use any TO-92 431 chip - there is enough room for it.

Good luck!

Posted on Jul 30, 2010

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Hi there, It is a bit difficult to describe how to change the motor for a Dyson DC08 so I have made a video. I think it shows how it's done pretty clearly if you like the video leave me a thumbs up or a comment. If you realise while watching that you need parts for your dyson I would recommend you check out Nelson Vacuums or Vacuumspot.

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Charger for DC35 vacuum cleaner has failed. The green indicator light does go on when the unit is plugged in. The battery is not charging.

Hello, this is Ava with Think Crucial.

You may purchase a replacement battery and charger for your Dyson DC35 from our online store. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

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Ava B.
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Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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Hi Aarie, it's Jack at Dyson.

I'm sorry to hear you've had difficulties with your Dyson chargers - we certainly wouldn't anticipate multiple issues as you've described. The charger is backed with the same 2-year warranty as our cordless vacuums, and I would encourage you to contact us directly so we can see if we're able to help.

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I just bought a dyson 35... And put the machine on charge. Now that I want to use it, it is not working. It is either the charger or the vacuum itself. Very disappointed.

Hi Zara, it's Jack at Dyson.

DC35 should charge from depleted within 3.5 hours. When your machine is taking in power, you'll see a green light on the charger assembly. When the machine is fully charged, the green light will shut off. Disconnect the machine from the charger cord before testing it, as your DC35 will never run when the charger cord is attached to the machine.

We're keen to help you check that both the charger assembly and the battery are working as they should be. If not, a replacement part should be covered under your 2-year Dyson parts and labour guarantee. We'd just need to talk you through some simple diagnostic checks when you have your machine to hand to pinpoint the cause of the issue.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you, and helping you resolve this issue.

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When I press the trigger the green light comes on but motor does not

Hi Peter, it's Jack at Dyson.

From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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