Question about Office Depot Ativa DQ60M Shredder

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Need a new paper bin

Safety tab inside bin broken

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  • 16 Answers

Can you not mend it with parcel tape?

Posted on Jan 02, 2014

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I dont have the original bin for an Infoguard SX100M. It runs if I hold it and push in the red button with a screwdriver. When I try to load the paper, the shredder doesnt grab it. Any fixes?


I can't imagine holding the red bin interlock button depressed with a screwdriver every time I wanted to shred something but hey, whatever works!

Your shredder does not grab the paper because an internal "page in" sensor is damaged, defective, or blocked by shredded residue.

Aug 10, 2016 | Shredder Office Equipment & Supplies

1 Answer

Why epson l130 printer shows paper jam message while there is no paper inside?


The sensors could be broken or there may be something else stuck inside, sticky labels, small bit of paper?
Have you opened up all areas you can without tools with the power off for your safety?

If there is nothing found it may need a repair.

Dec 08, 2015 | Epson Office Equipment & Supplies

1 Answer

What does the safety intrlock tab look like if broken?


Something is out of place; either the bin or the sensor.

Jul 14, 2015 | Shredder Office Equipment & Supplies

1 Answer

Printer shows standard top bin full


Where the paper exits, there should be black tabs that lift up each time a page exits. They might be stuck in the up position, or possibly broken. Usually caused by aggressive removal of a paper jam.

Sep 24, 2014 | HP LaserJet 5200 Printer

1 Answer

Shredder won't shred does it need a security card?


I believe that it could be one of two problems. First of all, and the painfully obvious one, do you have the red power switch in the on position. Try moving it to different settings to see if it does work at all. If it does, put the switch back in the center position and try shredding again. If it doesn't work, then you may have a faulty shredder. (This and the following are believing that you have a new shredder and you are trying to get it to work for the first time.) Second, if you lift the unit off the paper bin and look on the bin, you will see a slight protrusion, like a "tab." When you place the unit onto the bin, this tab must be aligned with a slot on the shredder unit; the slot will have a small strip of silver metal inside, it is part of the safety mechanism. If you are using a trash bag - to make for easier shredded paper disposal - you might have to use a bit of pressure to make sure the tab makes contact with the little piece of metal. You also may have to turn the shredder unit around 180 degrees and re-seat the unit.
If it still doesn't work, call the service/warranty/support department and find out what you need to do next.

Mar 05, 2014 | Staples ID Armor IDX50B Shredder

1 Answer

Ativa X1000 paper shredder that doesn't turn on


took the shredder section apart, cleaned out the gears of paper and a broken mount (plastic piece), and hand turned the electric motor to free it up. After assembly, the ready light works and so does the FWD/REV directions for shredding.

Nov 10, 2009 | Office Depot Ativa DQ60M Shredder

2 Answers

I need help in trouble shooting my staples shredder spl-qw120d, I have lost the manual. It is saying that the bin is full but there is no paper in the bin.


Therer should be a tab hanging down that senses when the paper height trips it.

Blow into the sensor with canned air.

Oct 13, 2009 | Office Equipment & Supplies

3 Answers

Novitech shredder


After clearing the jam (with the unit unplugged!), let the unit cool completely, then try using it again. A notice on the nameplate inside my unit says: "2 min on/4 min off." Apparently, a thermal cutoff keeps it from overheating by automatically preventing continued operation that might otherwise melt the parts. So heed the directions. I had the same problem with my NoviTech Model PS-026/B2 crosscut shredder (max: 5 sheets, 1 credit card). Also, make sure the motor mechanism is seated square and flush on the bin. I tried testing it out of the bin, and the green ready light wouldn't come on -- for a good reason: safety. (I still have all of my fingers, thanks to that!) Hope this helps.

Feb 12, 2008 | Fellowes DM15C Shredder

2 Answers

Red light on will not run in forward


Check to make sure the shredder is sitting on the paper bin properly. Most shredders have a sensor switch that disables the unit if it's not properly seated on the paper bin.

Jan 21, 2008 | Office Equipment & Supplies

1 Answer

Not feeding


usually this indicates that the bin has not been properly put in place. On the inside of the waste basket there is a plastic piece that fits up into a slot on the shredder head This is our safety interlock. If plastic tab is bent or broken machine will not run without safety interlock engaged.

Jan 18, 2008 | Fellowes PS60C-2 Shredder

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