Question about HP OfficeJet D155xi All-In-One InkJet Printer

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HP D155xi - Error Message: Clear Paper Jam (when there is none)

This machine was purchased new approximately 3 yrs ago and less than 50 copies have been made on this machine when an error message appeared: Clear Paper Jam.  There is no paper jam anywhere in the machine.  Can you advise? Thankyou!!

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  • Witchy Woman Dec 13, 2007

    I have the officejet d155xi all in one. When I try to copy something I get the message: clear paper jam ... but there is no jam.

    Help

  • GGLARSON Aug 04, 2008

    Same error message. Took unit apart down to the main frame. Dis-assembled/cleaned all parts in service station. Check every sensor/microswitch that I could find. Everything seems to work OK - however can't get past the CLEAR PAPER JAM message. Others have reported this in various places. Does anyone have a suggestion to fix this situation?????
    PLEASE???????


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Have an HP office jet d155xl printer and every time I put it on, it takes sometime to warm up then the "scanner failure" pops out on LCD with instructions to put printer off and on again. Same thing happens all over again.

Posted on Oct 24, 2010

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Posted on Jan 02, 2017

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Paper jam


You may need to make sure there are no small pieces of paper left in the machine. Unplug it and let it set for about 30 seconds and then plug it back in and let it reset itself. Sometimes a jam can bend some small metal parts and cause it to give an error message. Check for this also. It should clear the error out once unpluged. If it is hardwired into the wall then the breaker will have to be turned off for the same seconds. Hope this does the job for you, all copiers and printers can be a headache when you need them most.
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If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
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For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

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3 Answers

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hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




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Hi, I can help you with your printer problem. Please open this document and follow the instructions to the letter. http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=fi&cc=fi&dlc=fi&product=12019&docname=c00249509 Let me know how it goes. Good Luck

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