Question about Kenmore HE2 Plus Front Load Washer
As stated... Kenmore HE2 Plus washer model #110.47511701 stops after washing before the rinse cycle. However, this only happens with larger loads. It works perfectly on normal to small loads. But every time a larger load is put in, it will run through the wash cycle, then when it is draining it will shut off and no code is displayed. This happens before bleach and fabric softener are dispensed if that helps any? I can turn it back on and run rinse drain and spin cycle with no problems??? Diagnostic test displays F-20, so the following items have been completed... I have checked drain pump and it is clog free. I have removed drain hoses and they are free and clear, as are the filter screens. The supply lines are putting out full pressure and flow. I'm stuck and not sure where to go from here? Should I try the pressure switch next? Any help is appreciated! Thanks DH
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Posted on Jan 02, 2017
When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
Posted on Mar 03, 2009
“F21” is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:
1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions
If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.
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Posted on Sep 11, 2010
It is a dispenser system error as manifested by the failure of the fabric softener and the bleach to be dispensed. The dispenser motor fails to divert water into these compartments. Remove the screws attaching the top panel to the rear of the machine then slide the panel rearward and off the cabinet. Check mechanical linkage from the dispenser motor to the top of the dispenser. replace the mechanical linkage if it has any scratch.
Check also to make sure wire harness connections between the dispenser motor and the central control unit (CCU) are not broken or wires detached and connector internal pins are visible.
Perform the manual diagnostic test, with the top panel removed, for the dispenser motor to check its operation. Select and remember any one key except PAUSE/CANCEL and follow these: press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds then release.
The door locks to signal the start of the diagnostics test. Press the same button you selected above to advance to the dispenser system test. Press Pause/Cancel to exit the test. Post back the result.
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Posted on Sep 11, 2010
The F33 error code indicates a pump drive system error. If the pump ohms out correctly & the harness is secure I recommend replacing the CCU (central control unit).
Please see the following image provided for instructions.
Remember to disconnect power to the washer before attempting access.
This is an indication of a door latch failure and/or interconnecting wiring problem. The first step in troubleshooting the problem is to unplug the washer for AT LEAST 30 minutes in an attempt to reset the Central Control Unit (CCU). This is the main "brain" of your washing machine. Sometimes these error codes are erroneous and can be easily cleared by resetting the CCU. If the error code reappears following a CCU reset, then you have a genuine problem. In addition, if the door latch remains locked following this procedure, there is a manual release you can use to open the door. Follow these steps:
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with a 2 x 4, it makes access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
If you still have the error code displayed, inspect the door latch mechanism for any broken, loose, or missing components. Next, open the top panel of the washer by removing the three screws in the rear of the washer that hold the panel in place. With the screws removed, the panel will slide back, then off. Locate the door latch on the right hand side behind the front panel. Inspect the wiring harness from the door latch to the to CCU. The CCU is located directly behind the wash tub in the top rear of the washer. Make sure all the connectors are snug and not loose or broken. In the majority of cases, a persistent error is a failed door latch. If all these preliminary checks are unsuccessful, replace the door latch. Follow these steps:
1. Unplug washer.
2. Remove the outer portion of the door bellow. This is the gray rubber boot around the door. Feel around the edge of the door bellow where it attaches to the front of the washer. You will find a wire retaining hoop in the seam between the rubber and the front case. Follow this wire hoop to the bottom of the door bellow and you will find a tension spring. Carefully, stretch this spring apart and remove the wire hoop.
3. Pull the rubber bellow from the door facing on the front of the washer being careful not to rip or tear it. Once removed, fold the rubber backwards inside the drum so you can access behind the front panel. DO NOT remove the rubber bellow from the wash tub.
4. The door latch assembly is located behind the front panel of the washer on the right hand side. Locate and remove the three screws on the washer front that hold the door latch assembly in place. The whole assembly should come free from the washer front and be held by a plastic mounting bracket and several wire connectors.
5. Carefully remove the latch assembly from the plastic mounting bracket BEFORE attempting to unplug any wires. It makes it much easier to access if you do.
6. Unplug the wire connectors using care not to break any of the wires. You may want to write them down, but I believe they will only plug into their respective slots.
7. Remove the old door latch and install the new one in the reverse order of the steps I just presented to you. Plug the wires back in first, then place the whole assembly back into the plastic mounting bracket, and then reattach to the front of the washer.
8. Now, when you get the reinstalling the rubber door boot, you may want to get the assistance of a second pair of hands as it can be difficult sometimes to manipulate the wire retainer back into place. Carefully reattach the rubber bellow to the door facing on the front of the washer first.
9. Starting at the top of the door bellow at the 12 o'clock position begin inserting the wire hoop back into the groove. Work your way around with both hands to the 4 and 8 o'clock positions. (This is where you could use those second pair of hands). While holding a slight downward tension on the wire hoop to keep it in place, pull the tension spring apart enough to snap the remaining part of the hoop into place at the bottom. Once you've completed these steps make sure the door closes and latches properly. NEVER slam a door with an electronic latch. They can break easily.
NOTE: Another method is to access behind the front panel from the top with the top panel removed. Either method works, but I have found that going through the front offers better access.
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Posted on Sep 12, 2010
You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub.
Pull the dispenser drawer completely out.
There is a tab that needs to be depressed to release the drawer and remove it.
Check the opening at the bottom of the housing just inside the dispenser housing opening to see if a small sock or garment is clogging this opening.
Reach down into this opening to see if an item is inside the hose.
This is the normal issue that will cause water to leak out of the dispenser housing.
Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.
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Posted on Sep 14, 2010
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