Question about Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum

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Bissell ProHeat 2x Upright Carpet cleaner-water tank valve

I let a friend borrow my carpet cleaner, and now it is broken. They think that a piece from the base of the cleaner, where the water tank sits on it, broke off. When I try and fill the water tank, the water runs through, and I think it's because I don't have a complete valve. Only the large black ring is on the water tank. On the base unit, there was black piece with a red rubber stopper/valve on it. The red rubber part was face down. It would help if I had a picture of the bottom of the water tank, and a picture of the base, so I can figure out how to assemble what parts I have, and figure out if I need to order a different part-I ordered a water valve, and it is the same as the parts are already on my cleaner.

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Www.usavacuum.com/category-s/387.htm

You can find the parts you need here

Posted on Feb 21, 2010

  • usavacuum Feb 27, 2010

    You need the Gasket that fits between the ring and the red rubber stopper. This is what keeps the water from running out. Click the link above.

  • skenton Jan 19, 2011

    Thanks USA Vacuum. You made it easy to find the parts I needed to order and buy....WOW!!

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Item 1: Dont let your 'friends' use the cleaner ever again.
From what I read, your unit was in proper working order prior to your lending it out. Yes!!
Some of the most neighborly of friends, are about as intellegent as a toad stool, when it comes to understanding proper care and their Financial responsiblity for a borrowed product.
Iten 2: In the future, prior to lending, be sure to demonstrate how your unit works and what not to touch, as welll what to look for if a problem occures.

Posted on Mar 05, 2010

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Posted on Jan 02, 2017

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1 Answer

I borrowed my friends Hoover carpet cleaner and cannot figure out which side the shampoo goes in. Model #F6213-910


Put water in one side (just pick one), if it doesn't spray on the carpet it is the other tank you need to fill with cleaner.

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Tip

How To Fix Your Bissell Carpet Cleaner When Solution Doesn't Spray



If you have a Bissell Carpet Cleaner, and you're machine is not spraying water on the floor, there are several things that might be causing this. Here's a list of possible problems that might be causing the machine not to spray water:

It may be a problem with your pump belt. Bissell Carpet Cleaners use a belt that powers the pump to spray solution out. There are also a few other possible issues, but as a Bissell warranty station, the belt going bad out-numbers all other problems.

Remove the belt access door and inspect the pump belt to ensure it is not broken, worn or stretched. You may also check the belt by turning on the power and watching the brush on the bottom of the machine. If the brush rotates the belt is not broken.

If your belt is worn out or broken, here's a direct link to that belt on our website:
Bissell Pro-Heat, Pro-Heat 2 6960W Replacement Pump & Brush Belts


Here's a great video that will show you how to check, and replace the pump belt on your ProHeat carpet cleaner:
How To Replace the Bissell ProHeat 2X Carpet Cleaner Belt Video:
http://www.bissell.com/VideoRating.aspx?id=1555

If this was not the problem, here are some other things that you may check:

  • Make sure there is liquid in both the Tank-in-Tank and the SmartMix bottle. Both tanks must contain fluid or the machine will not spray properly.
  • Check for proper placement of the o-ring on the SmartMix Cap Insert (some o-rings are detachable and need to fit over the straw; others are molded to the cap).
  • Check for liquid in the base of the machine where the SmartMix Bottle sits (SmartMix Reservoir). If there is no liquid in the reservoir, the neck on the SmartMix Bottle may be undersized and the cap will not make proper contact with the unit. If there is no liquid present, you will need a replacement SmartMix Bottle.
  • Check for the black or red tank gasket on the SmartMix Bottle Cap and on the bottom of the Tank-in-Tank Assembly. If gasket is lodged in base of unit or has been lost, reattach gasket on auto-load or order new gasket if appropriate.
  • Check the valves on the bottoms of the Tank-in-Tank and SmartMix Bottle to make sure water/solution will come through when the "x" valve is depressed. (Bladder or SmartMix bottle may be empty or the valve may be blocked internally.) Use a soft-bristled brush and hot tap water to clear any debris. Replace autoload assembly or cap/insert if necessary.
  • Check if the small rounded window tabs on the top edge of the Floor Nozzle are locked in their mating slots on the base of the machine, and not inadvertently lifting the tank up out of place.

If these suggestions have not resolved the problem you are experiencing with your machine, you might want take your machine to a local BISSELL Authorized Service Center. I really hope that this information was helpful to you. If you find what's wrong with your Bissell and have specific questions about how you can fix it, please just let me know and I'll be happy to walk you through step by step to fix any problem you may have on your Bissell.

Thanks,

Chris Jones
GoVacuum.com

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2 Answers

Hi! I am borrowing this cleaner from a friend,


No, it just might need a new pump belt. When the belt is worn it won't dispense water or solution. Here is the belt you need:

Bissell 1699 Belt

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Hoover vacuum carpet cleaner will not sucktion (sic)


No, this cleaner uses no belts.
If you are having a suction problem, first check that the lid on the recovery tank is lined up to the tank when installed to get a good seal.
Second, remove the tank and make sure the round black rubber seal is present on the pipe from the base that aligns with the bottom of the recovery tank. That seal connects the vacuum from the motor to the recovery tank.

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Two checks:
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I used my new proheat 2x steam cleaner the first


You may have mislaid a piece when you took your Bissell apart to clean it after using it the first time.

I experimented with mine to try and reproduce your issue. On the bottom of the water tank, there are two pieces that can be removed from it. One of them looks like a black plug at one end, with a red rubber flange piece on the other end. If you push your finger inside the red rubber piece, you can feel a spring move up and down. This is the first piece you place on the bottom of the water tank. I suspect you have this piece, because if you didn't, water would gush out of the water tank as soon as you turned it over after filling it.

The other piece, which is the one I think you may have have mislaid, is a larger black, plastic ring with screw threads. This piece goes over the top of the first plug piece, screws onto the water tank, and holds the plug in place. The words "RECLOSE TIGHTLY" appear on mine. If this piece is missing, the water tank does not sit flat on the base of the Bissell, but kind of flops around, out-of-place, and the unit will not dispense water properly, though it may leak it.

If ithat piece is gone, it should be possible to reorder it. Start here:
http://www.bissell.com/Customer_Service.aspx

If that's not the problem, if you have all the water tank pieces, I wonder if perhaps you unscrewed one black screw to remove the clear front plastic piece from the base of the unit-- the piece through which water is drawn up off the carpet-- to clean it, and didn't get it back into place properly. Make sure the two hooks at the bottom of this piece are inserted, one per side, into the clear plastic side pieces at the bottom. If the hooks are not secured properly, before trying to reinsert them, unscrew the black plastic screw so you don't break the tab. It's easy to miss getting these one of those hooks back in right, but it's important to do that before trying to screw the clear front plastic piece into place.

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