Question about Microsoft Xbox 360 Console
Unfortunately, if you cannot remember your profile password you are going to have to reset the password to your Microsoft account online.
To reset your Microsoft account password online, go to the Get back into your account page and follow these steps:
Note If you don't know your Microsoft account, see Find your Microsoft account email address or password.
Choose the option that works best for you:
If you can't use any of the password reset options, you can still access your Microsoft account by completing an online account recovery form. To do this, go to Recover your Microsoft account and follow these steps:
Tips for completing the online account recovery form
Once you've received an email with a password reset link, click the link in the email to reset your password.
After clicking the link, you'll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
If you can't reset your password
If you've gone through the online password recovery process but haven't been able to provide enough information to complete the recovery, contact Xbox Support so that we can perform a deeper investigation into your account history and see if we can complete the verification process to provide you with a password reset. This process typically takes 24 hours, but it can be delayed if we are missing any information.
When you contact Xbox Support, have the following information available:
Posted on Jan 07, 2014
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Posted on Jan 02, 2017
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