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I can't get the headset function to work on my Mitel 5320

When I type in 317 to activate the headset function, the machine says "INVALID" and gives me a busy signal.

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Posted on Jan 02, 2017

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SOURCE: Y-JACK headsets with Mitel 5212 ip phone

You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.

Posted on Mar 10, 2009

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SOURCE: plantronics cs60 cordless headset not

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Posted on Apr 22, 2011

  • 378 Answers

SOURCE: Headset doesn't work when plugged into Mitel 5215 IP Phone jack.

You need to have a Headset button added and press it... or dial the headset on code. Contact your system admin or vendor to have the button added or to get the codes. This is something you can't do from the phone.

Posted on Apr 22, 2011

  • 1 Answer

SOURCE: we have a 5320 mitel

How can you pick up an incoming call from another handset?

Posted on Oct 12, 2011

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2 Answers

How can I get my wireless headset CS520 model to answer a call without having to lift the phone receiver first?


A headset button can be added to the phone that when pushed will activate the headset port on the phone. Once added the light will light when headset mode is active. This button can be added through the multi-line set key assignment for in the mitel. I would also suggest added a release button at the same time as the release key would be used to disconnect a call in headset mode.

Mar 09, 2015 | Mitel 5330e IP Phone 50006476

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One user who cannot be heard but can hear. Is there a setting on her phone that could be a problem?


This depends on the platform you are using. If it is a Mitel 5000 it could be headset mode. Try feature code 317. To toggle it off. If it is a 3300 system you need to call your provider. Need a little more info on this one. What is the model of the base controller? 5000 or 3300? Could be the phone. Swap that out.

Jan 21, 2015 | Mitel 5330 IP Phone

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How do i set up voicemail on mitel 5320


Mashing that envelope button doesn't always work. It doesn't work on ours. Instead, pick up the phone and dial 1000. Then it says your extension. Then you type in your passcode/pin and then the voice prompts start. If you are at another desk, dial 1000, it says the extension you are at, then press star key, then press YOUR extension number followed by the star key, then type in your pin/passcode and the voice prompts start.

Jun 01, 2012 | Mitel Computers & Internet

1 Answer

Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...


I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Dec 13, 2010 | Mitel 5220 IP Phone

1 Answer

Headset doesn't work when plugged into Mitel 5215 IP Phone jack.


You need to have a Headset button added and press it... or dial the headset on code. Contact your system admin or vendor to have the button added or to get the codes. This is something you can't do from the phone.

Jun 30, 2010 | Mitel 5215 IP Phone

1 Answer

Invalid Set Type Check CDE


The original setup of the phone was most likely done on a mitel 5224, you can only use this model or newer. The 5220 or 5215 will give this error when trying to replace the original phone. To use these phones, delete the extension and redo it.

Jul 12, 2009 | Mitel 5303 Conference (50001905)

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Plantronics headset connected to Mitel 4025 - won't work!!!!


You need to have a headset button on the set, and you need a release button if you want to transfer calls to others.
Press the Blue SuperKey and press all the buttons (one at a time) to find a spare button or find one that you do not use or need. Press the * button to change the button (scroll thru the options to find headset).
Once you made the button in to a headset button, press button to turn on or off the headset. Once the button is lit up, this means that the headset is active, now try pressing the call with the receiver off hook.
This should do the trick... if not write back and I will attempt to help you more.
Good Luck!

Mar 09, 2009 | Mitel Superset 4025 Corded Phone...

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Y-JACK headsets with Mitel 5212 ip phone


You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.

Jan 19, 2009 | Mitel 5212 IP Phone

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