Question about Mitel Computers & Internet
When I type in 317 to activate the headset function, the machine says "INVALID" and gives me a busy signal.
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Posted on Jan 02, 2017
You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.
Posted on Mar 10, 2009
I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.
BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.
Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.
How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.
The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.
Posted on Apr 22, 2011
You need to have a Headset button added and press it... or dial the headset on code. Contact your system admin or vendor to have the button added or to get the codes. This is something you can't do from the phone.
Posted on Apr 22, 2011
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