Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Dyson DC11 wand does not lock in place when extended for use, very frustrating!

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Hi Susan, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC11's wand. It's important to make sure each section is extended fully - you should here the clips 'click' as they lock. If it doesn't seem to do this, it's worth checking to make sure none of the clips have been damaged in any way. If you can see damage, it may be necessary to replace the wand - you can order spares directly from www.dyson.com

If you'd like some further help with this, you can reach our experts directly by calling the Dyson customer Helpline. Our numbers are 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Posted on Jan 03, 2014

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Posted on Jan 02, 2017

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SOURCE: Dyson DC-07 Hose Wand Spring Came Out. How to put back in?

You'll see that there is a round piece with a cross shape on the inside of the button wand release button - place the end of the spring over the cross - you'll see the same cross on the collar of the machine...it'll take some doing, but line the other end of the spring up with the cross and pop the button back into place - be sure to click it onto those two gray circular/oval shaped divets at the bottom where the release button connects to so that the button stays in place.

Posted on Jul 30, 2009

tvservice306
  • 458 Answers

SOURCE: extendable wand difficult to entend

try USE WD-40 (http://www.uline.com/images/en-us/transparent.gif ) to spray ....Wand Assy and Hose Assy.....

Posted on Jan 02, 2010

Dysonteam
  • 167 Answers

SOURCE: My Dyson dc 18 slim extender wand has NO suction.

Hi its Darran at Dyson.

To clear the blockage remove the wand/hose assembly from the machine and the remove the wand from the hose. If the blockage is in the wand handle, you will ned to use a narrow stiff object long enough to poke through it to try and clear it. If the blockage is in the hose, you should be able to remove it completely from the machine then this will help you remove the blockage.

Should you need any further help or advice, please call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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DC14 arm extension will not lock in place.


I WOULD CALL DYSON TO BRING IT IN THEY CHECK IT FOR FREE FOR YOU, AND WARRANTY IS USALLY 5 YEARS FROM PURCHASE.


https://www.dyson.com/support/warrantyterms.aspx


http://www.dyson.com/support/servicecenters.aspx

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Hi Colin, it's Jack at Dyson.

DC27's wand should release from the machine easily, and disengage from the body of the machine when it's fully extended. If it seems to be jammed in place, it's possible there's a blockage within the hose which is preventing it from extending.

To resolve this, open the clear U-bend and check for any obstructions.

wand-will-not-pull-out-uymhw5hr1bj3kimh1kou1i5b-4-0.jpg

This should help, but if you continue to have difficulty you're welcome to get in touch with the Dyson Customer Helpline for further assistance from our experts. We can help you check if the mechanism for the wand is damaged - and if a replacement part is needed, we can confirm whether your machine is covered under the Dyson warranty.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Root cyclone 12 loss of suction. How do I solve as both filters have been cleaned


Hi Pat, it's Jack at Dyson.

Performance issues are usually simple to resolve. DC11 has two filters - the 2-part pre-filter (the yellow plastic outer casing the the blue foam inner section) should be washed at least once every three months. The post-filter is engineered to last the lifetime of the machine without maintenance or replacement. If you have washed the post-filter, unfortunately this may have caused damage and we would recommend replacing it.

It sounds as if your machine has a blockage somewhere in the floor tool, wand or hose. To locate and remove this please follow the steps shown in our online support guide: http://www.dyson.com/support/dc11/dc11-sy-allergy/using-my-dyson-list/redirect-to-dc11filterwashvid/dc11filterwashvid/flo-dc11-gen-blockage-procedure6

If you'd like some further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Dyson DC11 turbo head not spinning - it feels like the selector button has broken inside and is locked to not spin. is there a way to disasembel and maybe glue or fix the selector?


Hi Andrew, it's Jack at Dyson.

With the exception of the sole plate and brush bar, the Turbine head is manufactured as a complete assembly. We wouldn't recommend attempting to dismantle it as we can't guarantee this won't cause damage. You might want to take a look at our Support guide, as it may be possible to resolve the issue with some simple troubleshooting:

http://content.dyson.com/support/help.asp?article=342&product=DC11-SY-ALLERGY

If you would like further advice after giving this a try, you can reach our experts directly by emailing askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 03, 2013 | Dyson DC11 All Floors Bagless Canister...

1 Answer

Unable to pull the telescopic wand out - something holds it in place.


Hi Jane,

I'm sorry to hear you're having difficulties with your DC17. If the wand seems to be jammed in place, I'd encourage you to get in touch with us directly, as we'll be able to talk you through the process of freeing it over the phone.

You can call us on 1-866-693-9766 - or if you email your contact details to askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

We'll look forward to helping you resolve this.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 27, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

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How do we remove the twin canister for cleaning from our DC11? It is over full and no matter what we have tried in terms of pushing in the "button' at the top of the canister/s and/or the...


Hi there,

For advice on removing and emptying your DC11's clean bin, please refer to our online support guide for this model:

http://support.dyson.co.uk/support/dc11/dc11-all-floors/how-to-use-your-dyson-vacuum/emptying-the-clear-bin-step-1

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Aug 28, 2011 | Dyson DC11 All Floors Bagless Canister...

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My hose will not come out and extend. If I can


Hi its Darran at Dyson.

If you are able to remove the hose and wand assembly, its worth checking for a blockage as this can cause the wand/hose to be difficult to remove and put back in place.

If you need further assistance, please call our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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1 Answer

Wand in stowaway dyson is hard to extend. Seems like u have to pull 3 clips from grooves in 3 rings around wand to extend and shorten wand which is a struggle


Hi there, you should just be able to hold the telescopic wand in one hand, press the button and pull the whole length of the wand out to its fullest position.

If the telescopic wand on your particular Dyosn is very stiff, you may need a replacement.

Your machine may still be under guarantee or warranty. If this is the case, please contact Dyson directly on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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2 Answers

Dyson DC 11 Broken Wand Clip


Contact the manufacturer, thay should be able to assist.

Jan 05, 2009 | Vacuums

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