Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum
Hi Susan, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC11's wand. It's important to make sure each section is extended fully - you should here the clips 'click' as they lock. If it doesn't seem to do this, it's worth checking to make sure none of the clips have been damaged in any way. If you can see damage, it may be necessary to replace the wand - you can order spares directly from www.dyson.com
If you'd like some further help with this, you can reach our experts directly by calling the Dyson customer Helpline. Our numbers are 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
Dyson Online Customer Support
Posted on Jan 03, 2014
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Posted on Jan 02, 2017
You'll see that there is a round piece with a cross shape on the inside of the button wand release button - place the end of the spring over the cross - you'll see the same cross on the collar of the machine...it'll take some doing, but line the other end of the spring up with the cross and pop the button back into place - be sure to click it onto those two gray circular/oval shaped divets at the bottom where the release button connects to so that the button stays in place.
Posted on Jul 30, 2009
Hi its Darran at Dyson.
To clear the blockage remove the wand/hose assembly from the machine and the remove the wand from the hose. If the blockage is in the wand handle, you will ned to use a narrow stiff object long enough to poke through it to try and clear it. If the blockage is in the hose, you should be able to remove it completely from the machine then this will help you remove the blockage.
Should you need any further help or advice, please call us on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 20, 2010
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