Question about HP Photosmart C6180 All-In-One InkJet Printer
You could try a power reset of the printer.
Press ON button to turn off printer
Unplug the power cord from the back of the printer
Remove all of the ink cartridges
Wait 3 minutes
Plug the power cord back into the printer
Press the ON button to turn on the printer
Install back all of the cartridges
If this does not work, you could try a hardware reset.
1) Press and hold LEFT ARROW and then press SETUP
Release both buttons
2) Press OK
3) Press & release RIGHT ARROW until LCD reads System Configuration Menu 2
4) Press OK
5) LCD reads Hardware Failure Status: Clear, Press OK to clear
6) Press OK, LCD now reads Cleared, Press Cancel to continue.
7) Press & release CANCEL until the Welcome or Ink System
Failure screen appears on LCD
8) DO NOT PRINT AT THIS STAGE
9) Use POWER button to turn OFF printer
10) Unplug power cord from electrical outlet and from back of printer
11) Wait 1 minute. plug power cord back into outlet first then back into the printer
12)Turn on the printer, Press OK
The printer will start to initiate, do not interrupt.
Posted on Jan 02, 2014
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Posted on Jan 02, 2017
SOURCE: Ink system has failed.
The manual will say to turn it on and off and also to unplug it and hold the ok button while doing so. If this doesn't work, then go to
and upgrade the firmware, you will first have to select your operating system. This should then solve the problem.
If this still doesn't work, then contact hp at www.hp.com/support and click on Contact Us and go to and sign into the chat line for 24/7 tech support assistance where they will most likely run you through the same process once again but if everything they tell you fails, they will then send you a different firmware.exe file that will definitely fix your problem. Let me know if the link works or if you run into any other problems
Posted on Jul 21, 2008
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