I replaced two ink cartridges in my printer; yet, when I try to print something, my computer says "replace the magenta and black ink cartridges to continue". I tried to unplug everything, restart the computer, etc. It still says I need to replace two cartridges that I already replaced! Please Help!
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Re: Printer won't print
cases when the HP02 cartridge is not recognized, or has poor connectivity, you
will normally receive an "Unrecognized Cartridge" or "Cartridge
Problem" error message with a big RED X; in most cases (like 99.3%) the
smart chip needs to be replaced with a new one - please note the chip life has 25
month expiration window from the time the HP02 (or 363 in the UK) cartridge is
initially installed into the printer. Costco USA/Canada and Fry's Electronic's
(along with some Best Buy stores in Canada) provide a top-notch
refilling/programming service today...check it out: http://www.costcoinkjetrefill.com/pricing
To check PRINTHEAD 'jetting' performance you should then activate a CLEAN PRINTHEAD
routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down
and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth
under the printhead to help 'wet' the nozzle plate in an effort to remove
residual black ink buildup...you can find some youtube videos on how to do this.
For additional HP02 support information, please visit our HP02 system support
page which includes videos of procedures below: http://inkjet411.com/?page_id=1372 To bypass INK SYSTEM FAILURE message
please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813 Verify the permanent built-in PRINTHEADs
electrical performance inside this legacy printer model by running the TAP
43 diagnostic test (either one of the procedures below applies to all printers
which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit our HP02 system support page which includes videos of everything
mentioned below: http://inkjet411.com/?page_id=1372 A. HP02
ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap
43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.Press * and # keys simultaneously.
Special Key Combo" will be displayed.
3.Press 123 to display the 'Support/Service' menu.
4.At 'Support/Service' menu, click the Right Arrow
3 times until Special Reports menu is displayed.
5.Select Ok, then click Right Arrow 2 times until the
'print-mech button tap' menu is displayed.
6.Select Ok ('code = 0' will be displayed); click
and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you
need to decrease numerical count.
7.Select Ok. The test page prints.
8.Check the 4th line at the top of the printed
report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen
Status: Pen OK".........if any other message
is displayed then the PRINTHEAD may have failed and may need to be replaced (if
part is still available). It is suggested to perform the 'Printer Reset'
procedure below to first rule out printer firmware related problem. B. HP02
ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print:
1. Press the Menu button, press
the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button
several times to select 'Print Test Page', and then press 'OK'. The test page
prints. Tap 43 PRINTHEAD Health Diagnostics -
See Video Procedure: http://inkjet411.com/?page_id=2377
ON the printer.
and Hold the "Print Photos" & "Red Eye Removal" buttons.
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
through the menu by pressing the right arrow button until the display says
Ok, then press the arrow button until the 'print-mech button tap' menu is
Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43'
Ok. The test page prints.
the 4th line at the top of the printed report; an electrically good/stable
PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is
displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is
not replaceable). It is suggested to perform the 'Printer Reset' procedure
below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com
Try going to your printer properties and see if there is a setting for either cartridges or color maintenance. If there is, check to see if there is a box to check indicating that you have installed the new magenta and black cartridges. This should alleviate your problems.
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Tri color cartridge contains Cyan,Magenta & Yellow color inks, mono cartridge contain black ink, combination/mixing with these inks desired color out put will prints on paper.. If any one or more inks are missing/dried, result mis matched print outs on paper.
In your case I feel it's Magenta ink is not firing..,nozzles may clogged, try to clean the nozzles with solvents & try it...If no result ,. replace the color cartridge..
It sounds as though you have a break in the carriage ribbon cable. A new carriage would hopefully cure it but its just possible the logic board has failed and is not sending any signal to the magenta ink tank. Its certainly repairable but you would need to know the costs and the labour charge to see if its worthwhile.
See if the ink cartridges are installed correctly. It may be that your Magenta and Yellow ink cartridges need to change places. So, try replacing the cartridges, put the Magenta where the Yellow is, and the Yellow where the Magenta is. Usually the ink cartridge placement follows this order: Cyan, Magenta, Yelow, Black, so see if the cartridges on your printer match. Also, check to see if there are color markings on the print-head itself, and make sure the markings match the cartridge inks. If the ink cartridges are aligned properly and the Black is printing out just fine, you may be looking at a software issue, and you'll need to remove the printer from the Devices list (go to Start -> Control Panel -> System), unplug the printer from the PC and restart. Then, install the drivers first, and after that plug in the printer cable to the PC.
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maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue.
The Ink Cartridges Empty options are described in the table below:
Ink colors outOptionPrint mode possible
Cyan, Magenta, or Yellow (any or all)
Continue with other colors
Cyan/Magenta/Yellow mode (composite black)
Text and photo quality will differ from those printed when all colors are available
Light Cyan or Light Magenta (either or both)
Cyan, Magenta, or Yellow (any or all)
(Black still available)
Print with black ink only
First run the CLEAN HEADS and see if that helps. If you don't use your printer at least once a week the Print Heads get dried out and will not allow the ink to pass through to the paper. Go to control Panel and click on Printess. Then when the window comes up, CLICK on Properties TAB and then in the next window, CLICK on CLEANING. You may have to replace your PRINT HEAD if that doesn't work. Hope this is of some help. Bud
Hi, If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black. Let me know if you need any further assistance. Best wishes, Graemevm
Lets do it this way. Follow these steps again carefully and try to install the Ink.
Introduction Follow the instructions below to replace the ink cartridges. Replacing the ink cartridges
1. Verify that the unit is on. 2. Open the ink cartridge door. 3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta. 4. Pull the ink cartridge toward you out of its slot to remove it.
5. Remove the new ink cartridge from its packaging. 6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot. NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.
7. Press down on the gray latch until it clicks into place.
8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced. NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing. 9. Close the ink cartridge door. Print a test page.
If after doing this it does'nt work, then i will ask you to unplug the printer cable from the computer and uninstall the printer driver/Software completely.
Shut down your computer and restart it.
Re-install the printer driver/software from the start as you did when you bought it.
I had a similar problem with my black ink. The printer had indicated that it was out of black ink. I didn't have one on hand, so, for more than a week I couldn't print anything, because if you are out of any one of the four ink cartridges, it won't print at all. That delay in replacing the black ink cartridge apparently was enough time for the printhead to dry out. Big Mistake! I contacted Brother's Tech Support and they suggested I run the cleaning cycle and try to print a test page. Still nothing printed. They had me run another cleaning cycle, and another, and another. Finally, after the fourth cleaning cycle, something started to show up on the paper. They had me clean it two more times, six in all, and it was back to normal. From now on, if it says one of the ink cartridges is empty, I change it yesterday. The major disadvantage of all of this, other than not being able to print for awhile, is that this procedure used up about 1/2 of a brand new black ink cartridge.
Here's what you should do.
Remove all ink cartridges.
Get some rubbing alcohol, preferrably 91% proof (leaves less moisture)
Get a couple normal paper towels.
Check each cartridge for dried ink and remove it using an alcohol wetted paper towel. (The deep cleaning procedures aren't always effective.)
The gold contacts on each cartridge should be gold when you are done.
Use the same procedure on the gold contacts of the ink cartridge housing inside the printer.
Take your time, do it well.
If that does not fix the problem, then do the following.
Switch the black and magenta cartridge. Some printers won't print when you do this, other printers don't know the difference. If your printer is the later, then attempt a print job using a page that has a line of both black and magenta text.
If you see a black print, then the problem is your magenta cartridge (despite having installed a new one)
If the magenta prints, then you know the magenta cartridge is good.
If the magenta prints but the black doesn't, then you have a printer failure.
Let me know your results.
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