Question about Schlage BE365-CAM BE365CAM613 Oil Rubbed Bronze Electronic Security Keypad
The batteries are brand new. the keypad won't light up when you touch the "SCHLAGE" button as it did until recently. I can unlock the door with my iPAD but not with the touch screen. We are using the key for now but have guests arriving and don't want to leave a key. How do we get the keypad to work? I have gone into the Nexia support page and selected "attempt repair" from their self-serve page, to no avail. Ideas??
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Posted on Jan 02, 2017
I don't believe that you can do without the programming code found on the sticker.Here is the contact info you need for customer service:
Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
I urge you to call and I hope that they can help you. Good luck!
Posted on Feb 22, 2012
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