Question about Schlage BE365-CAM BE365CAM613 Oil Rubbed Bronze Electronic Security Keypad

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Keypad won't illuminate but lock can be controlled remotely with iPAD

The batteries are brand new. the keypad won't light up when you touch the "SCHLAGE" button as it did until recently. I can unlock the door with my iPAD but not with the touch screen. We are using the key for now but have guests arriving and don't want to leave a key. How do we get the keypad to work? I have gone into the Nexia support page and selected "attempt repair" from their self-serve page, to no avail. Ideas??

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Schlage electronic keypad lock doesn't work

I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck

Posted on Jun 09, 2009

  • 963 Answers

SOURCE: Need to find code for Schlage keypad door lock but the sticker behind the plate is unreadable. I do have a key.

I don't believe that you can do without the programming code found on the sticker.Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
I urge you to call and I hope that they can help you. Good luck!

Posted on Feb 22, 2012

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1 Answer

2003 crown vic keyfob only works with ignition in run position .keyless entry and door locks work fine.even tried new keyfob.no change


The keyless entry system consists of the following components:
  • driver door module (DDM)
  • keyless entry transmitter
  • keyless entry keypad
The driver door module (DDM) receives inputs from the digital transmission range (TR) sensor, ignition switch, brake switch, window/door lock switches, lighting control module (LCM), keyless entry keypad switch and remote transmitter. The DDM outputs consists of keyless entry keypad switch illumination, power door lock actuators, luggage compartment release solenoid, horn relay, and lighting control module (LCM).
  • Battery junction box (BJB) fuses:
    • circuit breaker 7 (20A)
  • Central junction box (CJB)
    • 4 (10A)
    • 6 (15A)
    • 8 (25A)
    • 13 (5A)
  • Keyless entry keypad switch
  • Power door lock actuator
  • Luggage compartment release switch
  • Luggage compartment release solenoid
  • Connectors or connections
  • Wiring harness
  • If fuse's good have checked for DTC'S - diagnostic trouble codes .
  • B1526 Keyless Entry Circuit Short to Ground DDM Go To Pinpoint Test E . B1553 Decklid Release Circuit Short to Battery DDM Go To Pinpoint Test B . B1751 Park/Neutral Switch Circuit Short to Battery DDM Go To Pinpoint Test K . B2425 Remote Keyless Entry Out of Synchronization DDM Go To Pinpoint Test L Need a professional grade scan tool to check fro these codes . Not a code reader for OBD2 codes .
  • The doors do not lock/unlock using the remote transmitter
  • Remote transmitter not programmed.
  • Remote transmitter.
  • DDM.
  • Go To Pinpoint Test F .

Did you program the new key fob ?

Remote Transmitter Programming NOTE: All remote transmitters are programmable and must be set at the same time.
  1. Turn the key from OFF to RUN four times within three seconds, ending in RUN. The locks will then lock and unlock, confirming program mode has been entered.
  1. Press any button on each remote transmitter to be programmed. The doors will lock and unlock to confirm that each remote transmitter has been programmed.
  1. If additonal remote transmitters are to be programmed, repeat Step 3 within 7.5 seconds or steps 2 and 3 if more than 7.5 seconds have elapsed.
  1. To exit program mode, turn the ignition to START or wait 7.5 seconds.
  1. NOTE: Failure to wait at least 20 seconds will cause programming failures. Wait at least 20 seconds after turning the key to OFF or after the last remote transmitter has been programmed to activate a remote transmitter for testing or verification

Feb 19, 2017 | Cars & Trucks

1 Answer

Optima xm6 alarm keypad not responding when touched


BOTH REMOTES DO THIS? IF SO HAVE THE DEALER SCAN THE SYSTEM, IF NO PROBLEM FOUND THEY WILL REPROGRAM IT.

Oct 09, 2012 | Cars & Trucks

1 Answer

I have the kwikset keypad that is supposed to light up and it did for awhile since I've had it for several months and now all of a sudden it won't light up. The batteries are fine and I tried new batt


"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Dec 11, 2011 | Kwikset 909 909-L03 Lifetime Polished...

1 Answer

The number illumination has gone out. How to fix?


My keypad won't light up when door is locked when you push lock won't light up green:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Jan 07, 2011 | Schlage BE365-PLY BE365PLY626 Satin...

1 Answer

My wireless keypad stopped working. I replaced the battery. It worked 1x and hasn't worked since. I'm able to program remotes. The keypad is backlit and flashes when I enter the code or try to program it....


I would make sure the battery contacts are clean and not corroded. Otherwise a new keypad is most likely the answer. Just FYI the keypad will still work when the wall control is locked.

Sep 28, 2010 | Sears Craftsman LiftMaster Chamberlain...

1 Answer

The keypad to my Sears Craftsman garage door opener will not work (buttons do not illuminate). However, the remote control and wall mounted button work perfectly.I replaced the battery in the keypad also....


The keypad needs to be replace for sure. The model number is located on the back. You don't mention that you cannot close the door but if one of the sensors has a light that is out that must be the case. For both sensors to have the lights on they must be pointed at one another. If not, one will have a light and the other will not. Tweak them a bit and check.

Feb 23, 2010 | Sears Craftsman LiftMaster Chamberlain...

1 Answer

Opener will not recieve programing instructions from the keypad.


There should be a button on the back of the door opener that says "teach" or "learn". Push that button, a light comes on and you have about 30 seconds to program the control by holding it near the unit and holding the remote button down. The opener will then learn the code from the remote.

Sep 17, 2009 | liftmaster Chamberlain Garage Door Opener...

1 Answer

Can not program both keypad & remote to operate at the same time


One of your units has reverted from "rolling code" to "billion code" and as you have found they will each work but will not work with each other. The problem is finding out which unit reverted. The most common one is the hand remote but that could be wrong.

Aug 09, 2009 | Sears Craftsman LiftMaster Chamberlain...

1 Answer

Key Pad Entry does not work


does the key pad light when you press a button at night? If yes, the fuse is ok.
Do you have the plastic card with the permanent code in your owner manual packet? If yes, tryit.
report back.

Keyless Entry The keyless entry keypad is hardwired to the GEM. The GEM interprets the inputs from the keyless entry keypad and then controls the associated operation. The keyless entry keypad will be illuminated for five seconds when any button is pressed. Additionally, it will request the illuminated entry feature to turn the courtesy lamps on. If a lock all doors code is entered, the illumination will turn off, as well as request the illuminated entry feature to turn off the courtesy lamps. When pressed, the keyless entry keypad supplies the ground signal to the GEM or the GEM receives a signal from the keyless entry remote transmitter. Then the GEM outputs a ground signal to the appropriate lock or unlock relay which supplies the power to the actuator to lock or unlocks all doors, including the luggage compartment. The keyless entry remote transmitter also unlocks the liftgate or activates the panic alarm by sending a signal to the GEM.
--------------------------------------------------------------- Visual Inspection Chart Mechanical Electrical
  • Keyless entry keypad
  • Keyless entry remote transmitter
  • Central junction box (CJB) Fuse F222 (20A)
  • Circuitry
  • Generic electronic module (GEM)
------------------------------------------------------------------------
  • No communication with generic electronic module (GEM)
  • Generic electronic module.
  • Circuitry.
  • REFER to Section 419-10 .
------------------------------------------------------------------------------------

Mar 08, 2009 | 2003 Ford Taurus

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