Question about Creative Labs ZEN V Plus MP3 Player

1 Answer

Won't reset, turn on or read in computer. Blue light isn't on.

The mp3 just went flat. I've left it in the charger for 2 days...nothing. The blue light isn't even on. The computer won't read the usb port. What can I do?

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  • Anonymous May 22, 2009

    Won't reset, turn on or read in computer. Blue light isn't on.

  • caitlynn May 25, 2009

    my zen v plus wont even boot up my screen is black and my usb doesnt even read it when i plug it in it just has the blue light sometimes it doesnt even have that and someone pocked my reset button to hard and brock it off

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  • 11 Answers

Same problem this fixed it right away I was suprised

posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

Posted on May 28, 2009

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1 Answer

Why doesn't my battery charge? Why doesn't the charger's light come on?


Hi Suzanne! Follow these steps to check that your charger and battery are working properly.

1. Unplug the charger for at least 30 seconds.
2. Plug the charger back in. The blue light on the charger should flash once.

If the blue light flashes once this is an indication that the charger is still functioning properly. If the blue light does not flash, the charger will need to be replaced. Follow this link to order a replacement charger. LiNX Battery Charger

3. Place the battery in the vacuum and turn it on for 30 seconds. (even if it does not turn on or powers off)
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5. Remove the battery and place it in the charger.

If the light on the charger is solid blue this is an indication that the battery has been reset. Allow 3-4 hours for the battery to fully charge. The blue light will start to blink slowly to indicate the battery is fully charged.

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Reset button ?


Sometimes there is a reset button and sometimes you have to reset it through a menu. Of course, if it won't turn on, then you can't get to the menus.

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Craig 4gb mp3 model cmp616f does nothing but blink hour glass


left craig mp3/video player model cmp616f on while disconnected from computer over night. connected to computer next day seen hour glaas 2 or 3 seconds then craig blue screen . it connected to computer and stated charging again seems to have reset its noon now dec 28 2009 ill post again results when fully charged and try to use.

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1 Answer

Won't turn on


I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.

The key thing seemed to be to get power in before trying to get it up and running.


I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

So far, the Zen V+ has proved extremely resilient!

May 28, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Blue light is on but zen wont turn on or off


on the top right of ur zen get something sharp and poke the reset button see if that works

Feb 06, 2009 | Creative Labs Zen Digital Media Player

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Creative Zen Vision M - Dead Machine


unfortunately,the best solution is to send it back to creative for them to check it out. this sometimes happens when the player has been unused for too long and battery "under charges", which there is a solution.but seeing as u used it under normal conditions,that cant be the problem

Jun 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Totally blank, cannot turn off


When your blue light does not blink, but is constantly on, this indicates hardware failure. It is most likely to be your motherboard that is corrupt and will need to be replaced. There are repair services that can replace your motherboard or offer to sell you a replacement motherboard. You should look into it.

Mar 30, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

It died


The same thing happened to me and i had no idea what to do. I tried e-mailing the creative headquarters but they wouldnt give me any advice. Finally i realized that there is a reset button on the botom of the player that i never noticed before. If you hold in the play/pause button, hit the reset button, and then release then play/pause button it should take you to a screen where it gives you options on what to do with your player. What i did was reboot it and nothing happened. Whatever you do, DO NOT hit format, or else you will lose all of your picture and music files. I got really frustrated with this problem so glad i could help out.

Apr 15, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My mp3 player wont work


ok! easy solution for you^^ 1) Make sure your Zen is powered OFF. if the blue light is on and won't turn off, here's what you do: set the hold button at the top of the player to the ORANGE position, then hold your power button for 3 seconds. the keypad will flash and your player will power down. 2) push in the reset button with a pin or other fine implement. the reset button is located on the bottom of the unit, right next to the connector. your player should power up as normal now. charge it fully! your computer should be able to read it during it's charge as long as you leave it powered on^^ I hope this helps you^^

Mar 25, 2007 | Creative Labs ZEN SLEEK MP3 Player

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