Question about Jenn-Air JCD2389G Side by Side Refrigerator

2 Answers

Drip pan needs emptying; had repairman out for other issues, now fridge keeps overflowing

Water keeps leaking onto floor. had repairman out and he replaced condensor because refridgerator part stopped getting cold and frost built up in freezer. once he left we noticed water leaking and took off back freezer panel to expose coils. we saw a bunch of ice was building up on the inside coils and also iced up at the tube entrance at the lower part of the back freezer, that i assume leads to the drip pan. now, drip pan is full and keeps overflowing, even though the tube entrance is clear. how can we empty drip pan?

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  • Anonymous May 20, 2009

    yes, but HOW do you remove the pan? that is the question

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  • Master
  • 585 Answers

The accumulated ice you saw is of course the source of the water. The refrigerator will eventually rid itself of the excess ice and the problem will therefore disappear on it's own after a while. The drip pan is normally filled with only a small amount of water, and that is dried up by the condenser cooling fan under the fridge. The pan is removable from most units, but not without making a mess. I suppose you can make and clean up the mess one time and be done with it.

Posted on May 20, 2009

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  • Bruce Volkers
    Bruce Volkers May 20, 2009

    The pan is usually accessed by removing the grille under the door(s). Plastic grilles usually just pull off, metal ones require you to depress the catches at the top openings on each side. The pan is plastic and rests on rails but requires some lift to get it to come out (that's how the mess is made). It's about 6 or 8 inches wide and the depth of the box from front to back. You could get the water out with an old turkey baster without the mess.

  • Bruce Volkers
    Bruce Volkers May 20, 2009

    One more thing: rest assured that no matter what anyone else says, the defrost system is working, that's where the water comes from!

  • Bruce Volkers
    Bruce Volkers May 22, 2009

    Did you find and empty the pan?

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  • Master
  • 2,559 Answers

This is due to the fact the condenser was not bad,None of the symptoms you posted are due to condenser failure,But instead the defrost system failed.
Parts that should have been checked and replaced if needed are

  1. The defrost timer,
  2. defrost element,
  3. defrost thermostat
  4. condenser fan.

Posted on May 20, 2009

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