Question about Hotpoint HSS25IFMCC / HSS25IFMWW Side by Side Refrigerator

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Side-by-side refrigerator not working

We have checked fuses, connections and thermostats. We vacuumed back of refrigerator. There is still no sign of life.

My manual refers to Models 22 and 25. I am not sure the model listed below is the same.

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All frost-free refrigerator-freezers have a thing in the system called a Defrost Timer. The thing is a little clock of sorts that tracks accumulated running time. Every 8 hours of run time the thing cycles through a defrost cycle. The defrost cycle is necessitated by the humidity that forms ice crystals on the freezing coils, if the frost is not eradicated it can build up to the point where no air flows over the coils to chill the inside of the box. The Defrost timer in all boxes fails eventually from old age. When that happens, the coils frost over until they become pretty much just a solid block of ice. Your case may however be the exception, as it seems perhaps that the timer quit during a defrost cycle. Most timers are located on the front of the machine, behind that removable grille under the door. The timer has a round hollow shaft through it, and can be turned with a screwdriver. If the compressor is not running, give the shaft a slow twist until a click is heard. The compressor should start. If it does, check the fridge in 12 hours to make sure it is not stopped again. Sometimes the nudge will make the timer run for a while. You will need to get a replacement timer. If that doesn't make it take off you should call a servicer.
Hope this helps.

Posted on May 20, 2009

  • Bruce Volkers
    Bruce Volkers May 26, 2009

    Have you gotten this problem resolved?
    Also want to add that cleaning the coils underneath is a very good thing to do. Everyone should do so annually. The increased efficiency saves electricity.



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Note: You may need the service of a qualified technician to do the job. The compressor and condenser are not user serviceable.
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