Printer will not print any documents.

Install software driver again..

We suffer the same issue. Have you find the solution?

Hi Ron, I dont think you have a printer problem, i think you have a print driver/computer problem.

To find out unplug it (the usb) from you computer, turn it off so no data remains from previous print commands sent from your pc and run a self test by holding your green go button when you turn it on, keep it held untill toner, drum and paper lights light up, then let it go, then press the go button and the printer will print a self test....

If this works ok then we know your printer is ok. and your issue is as i suspect it is, with your print driver, paper size or tray select settings in Driver or in Word or in Excel or your document.

You can isolate if document problem by doing self test in print driver in control panel..

If self test on printer unpluged works and we have no error lights and are seeing the test ok and no flashing lights then you may want to ensure driver is good by completly unistaling the driver on your pc, do this by unistalling all brother stuff from control panel/programs and features (depends on operation system you are using).

Then with it still not connected, go to brothers web and download the full software and drivers package to suit your operating system, run it and only plug in the usb when instructed.

Let me know if your printer shows an error when not connected or if self test fails and Ill go down that road with you... if paper light on it when not connected, it tells us we have a jam, make sure you check back door and under toner drum and paper is sitting neat in tray

But when you tell me excel works and word doesnt, i dont think printer, it is software.Check your page size settings in word and excel and of your documents as the flashing paper light may be the printer trying to tell you the data sent to it from word is a paper size mis match to what the printer has in its tray and it wants you to feed the correct size paper in the manual feed/bypass slot. You should also check paper size and tray selection in your print driver in printers and faxs under control panel is the same as your document. Here is your manual

and here is where you can download your print driver (unistall old software and unpug usb first)

The more i ponder this, it is page size settings in document/excell/word and printer is asking you to feed paper in manual pass slot (above tray)

CHEERS RON
STEVE ;)








hi

Hello ,

Please follow the below steps to try and clear this message.

1. Turn the power off on the unit.
2. Open the front and back cover of the unit.
3. Remove the drum and toner cartridge from the unit.
4. Check thoroughly inside for any paper jams or any other foreign objects and remove them.
5. Reinsert the drum and toner and close the front and back cover.
6. Turn the unit back on.

This should clear the error message on the display screen and allow you to resume normal use of the printer.

Thank you,

Pat

HL2140 is GDI printer so he cant print merged documents, you need printer with PCL or PS3 drivers

To start with You check the data cable is properly connected to your printer than you open the printer dialogue box and remove the documents pending in the queue and retstart the computer and before giving the print command select the printer that you are going to use(if more printers are connected to the computer).if all this does not work i suggest you to reinstall the printer after uninstalling it

From the HP website:

ISSUE: The printer displays an assert error code. Assert error codes indicate that the printer has an internal condition that may respond to a hard reset of the printer. Beyond that, service may be required. This document applies to the following products:

• HP Photosmart p1000/1000, p1000xi printers
• HP Photosmart p1100, p1100xi printers
• HP Photosmart 1115 Printer
• HP Photosmart 1215, 1215vm, 1218, and 1218xi printers
• HP Photosmart 1315 Printer

SOLUTION: Hard reset of the printer A hard reset of the printer may clear the error. Here is how to perform the hard reset:

1. Shut down the computer.
2. Open the top cover of the printer and remove the print cartridges.
3. Close the top cover of the printer.
4. Press the power button on the printer to turn the printer off.
5. Disconnect the communications, (USB or Parallel), cable from the back of the printer.
6. Disconnect the power cord from the back of the printer for one minute.
7. Reconnect the communications cable to the printer.
8. Reconnect the power cable to the printer.
9. Press the printer power button to turn the printer on.
10. Open the top cover and reinsert the print cartridges.
11. Close the top cover and print the calibration page.
12. Restart the computer.

this probelm you facing from your operating system

First unplug power cord and plug back after 10 mins.
If problem persists, then it is probably a toner error, if the toner is nearly finished. In this case you will see the led flashing only when is printing. Sooner or later the printer will start printing blank or faded pages and you will need to change toner
When is not toner, with same symptoms as above, it can be drum error, in this case printer will keep printing but shows flashing light, at a certain point you will need to change drum kit.

If light flashes and printer does not print, then it is either paper jam inside, or one of errors above at final stage, or one of the door not well closed (check them all), or printer faulty (fuser, heads mechanics etc.), in this last case call service.

Print a test page without the printer plugged in. (see your owners manual).

If it works, reinstall the driver and check the cable.

If it doesn't work, you should get a flashing pattern on one or more of the lights. Count the flashes and consult your manual to see what error is causing your fault.