Question about Dell Office Equipment & Supplies
My dell all in one DN2335 printer is having a scanning issue now. It was working fine then suddenly I started to receive this error every time I try to scan. It will scan one page then it pulls thru the other and a message pops up on the screen "Updating Data - Please wait" then it just stops scanning and then it moves back to the copy button.
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Posted on Jan 02, 2017
Do you get the same line when you use the adf for other purposes?
If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.
That is a common problem on all ADF scanners.
Posted on Nov 20, 2008
I had the same problem and was able to fix it by following the instructions in this link:
Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.
Posted on Jan 10, 2009
I've had this same problem with my Dell 924 printer. I've tried all of the mentioned solutions and none worked. Paid almost $60 for 2 new Dell brand Ctg. and the printer still says "Incompatable Cartridge". It seems as though Dell is punishing me for not buying their supplies and they have disabled my printer. This should be illegal since the printer belongs to me, not Dell.
Posted on Dec 09, 2009
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