Question about Water Heaters
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Posted on Jan 02, 2017
I have the same problem. Water heater operates on a very simple principle. of thermo-mechanical feed-back and response. In my case, I have a Kenmore Power Miser 6, NG heater with an electronic pilot ignition system. The heater is just over one year old and last month (conveniently just after the 12 month service warranty expired) the pilot light started extinguishing on a very regular basis. I find it interesting that the very problem I am experiencing, is happening to other Kenmore owners (victims). The solution can be found in replacing one of two possible components; the pilot assembly or the gas valve manifold. The price of DIY pilot assembly replacement is approx. $60 . The valve component is significantly higher. Water heaters are designed and built to provide years of trouble-free reliable service. This is the first Kenmore product I have owned. From a customer perspective, with regard to product performance, Sears/Kenmore needs to take a strong look at their supplier quality. Oh, by the way, contacting Sears for remedial relief only managed to frustrate and infuriate me. You see, I am in Quality for a world-class aircraft company. I understand what ethical steps are required to satisfy a valued customer. I plan on ripping out the defective unit this weekend and replacing it with a reliable Home depot special. At least with HD, if the heater fails to perform , I can return it. Hey Sears in Chicago, don't come crying to the consumer when you are looking for the trendy "bail out". Signed- "Burned Out" in La Habra, California.
Posted on Apr 10, 2009
To make a short story long (I need to include all details, sry)…
I got up one morning and realized that we did not have hot water. I re-lit the pilot light and as soon as the burner went out from heating the water up, the pilot light would go out. After reading several posts regarding this issue, it seemed apparent that the thermo-coupler was the problem. Since I am a little bit handy around the house and very tight when it comes to opening my wallet, I bought the device from Lowe’s ($8.98) that was recommended by my online advisors and after a few googles, figured out how to change it. No help. The pilot light still goes out.
I gave up and went to Home Depot to purchase and schedule the installation of a new hot water heater.
A new Direct Vent type water heater costs around $800 with an additional $450 for “special” installation. Add a few fees to that and the grand total came to about $1450.
I felt like I had no choice since my wife and 2 daughters refused to live their life without hot water and I had no clue about how to fix the dam thing.
The plumber assigned to the installation stopped by to evaluate the site conditions and quickly noted to me that the 8 year old water heater tank was in good condition and that the gas controller was probably faulty, which could be purchased online from the manufacturer. I quickly cancelled the Home Depot order and purchased the controller for about $120 after shipping and tax. Immediately after the installation it seemed that the problem had been solved. A few days later the pilot light went out.
I called the plumber and explained the situation and he recommended that I purchase another controller because the one that was shipped to me was probably bad. I searched around town and found a plumbing supply company that had the correct model in stock. Two days later the pilot light was out. I cleaned up the controller and returned it to the store and asked the plumber to please schedule a visit to repair this dam thing.
When the plumber arrived, he hooked up a gauge in several locations and confirmed that the correct amount of gas (cfm) was being delivered to the controller, pilot light and burner. He then proceeded to remove the fire box to make sure that the igniter, thermo-coupler and pilot tip were set properly. He inspected the pilot light tip and said that he found the problem. Using about a 1/64” tip drill (can be purchased at a welding supply store), he cleaned the tiny hole that releases gas to the pilot light. I felt a sigh of relief because I was certain that the problem had been solved. $65 dollars (plumber’s fee for an hour of work) and 4 days later the pilot light went out.
I called the plumber and he said that the controller that I purchased online must be bad. Too embarrassed to return to the first plumbing supply store, I found another one in a different town that had the correct model in stock. Three days after changing the controller the pilot light went out. I returned the controller and a six pack later I decided to do some extensive googling.
The key term here is “DIRECT VENT”. This seems to be a very common problem with direct vent water heaters and I was about to find out the reason for this phenomenon. I read a post by an individual who wrote that if the vent becomes detached that the inflow of air can become contaminated and extinguish the pilot light. I decided that before I spent any more money on a plumber that I was going to take the vent apart and find out what makes it tick.
My direct vent system has 2 parts to the venting, an inner pipe (3” nominal diameter) that serves as the exhaust and the outer pipe (5” nominal diameter) that serves as the internal flow of air which supplies the pilot light and burner with oxygen. On the outside of the house a vent hood helps to segregate the two by extending the exhaust about 3” beyond the intake. I looked into the hood at the end of the pipes and discovered that the internal pipe which consisted of a 2 piece slip joint had come loose from the elbow that sets on top of the water heater. This slip joint pipe was not attached at any point with screws or clamps and was loosely setting over the elbow on one end and into the hood on the other end, allowing it to detach. Apparently, when atmospheric conditions were right, the burner idled down from heating up the water and extinguished the pilot light because the intake was saturated with CO2 from the connection failure.
I purchased a section of 3” pipe that was long enough to be installed in one piece. I connected it to the elbow using a stainless steel hose clamp. I had to disassemble the pipe 3 times to make adjustments to the length and position before I got it right, but I should not have any more problems with the pilot light.
The problem here is time. It takes a lot of time to get this right. When the plumbing contractors installed this unit during the construction of the house, there was no one around to make sure that they got it right. It is probably common to use a 2 piece slip joint type connection, but I feel like it should be attached with screws or clamps. In my opinion it is not rigid enough and can detach easily, especially if it is not installed properly. A one piece connection that is attached at one end with a hose clamp and then held in place at the other end by the hood is fool proof.
Posted on Sep 27, 2009
The thermocouple has failed. It is the temp probe that goes from the pilot lite burner area to the control valve. Go to your local plumbng repair shop and buy one. Most appliance parts stores have them also. Take the old one with you and they will hook you up with an exact replacement. They are not that hard to change. Usually a nut or 2 screws in the temp bulb area at the burner end and a nut that threads into the control valve.
Make sure before you install the new one that the area where it mates to the gas valve is clean. Should be about a 20 min job including clean up with replacement parts in hand.
Posted on Jan 23, 2010
Testimonial: "exactly what I wanted yo know. thank you"
1) Shut the breaker off to it at the panel. 2) Hook a hose up to it (the bottom has a drain). 3) Close the valve to the water heater (on the cold water supply). 4) Open drain on the bottom of water heater. 5) Open the relief valve to allow air into the tank (it won't drain otherwise - think if you put your finger on one end of a straw - the liquid stays in until you let go). Why are you draining it by the way?
Posted on Jan 31, 2010
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