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Phone randomly powers down

This phone just randomly powers down on its own, what could be the problem

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The battery could be worn down or damaged. Take the back cover and remove the battery and clean the pins on the battery and the phone with a brush and pop it back in and see if the problem is fixed. Also check the power button and check that there is no residue build up that can make it get "stuck" down thus making it shut down. Good Luck

Posted on Jan 12, 2014


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I had the same problem with my front keypad as this before and did not have any kind of warranty and verizon replaced the phone because it is a known factory defect. I have a feeling that this happens somewhat easily with this phone, as my replacement is starting to do the same thing. As for the powering down randomly, its just another defect that everyone I know with this phone has had.

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