Question about SAVOUREUX PRO LINE 12 Piece Stainless Steel Cookware Set

1 Answer

Glass lid for skillet exploded and shattered into small pieces; how can I get a replacement?

Stainless steel cookware set purchased from heartland America may 2012 purchased 1 year extended warranty. stainless steel cookware lid for skillet exploded while cooking and shattered into small pieces. food ruined as a result. called heartland America about this told only a 30 day warranty applied.. I purchased an extended warranty for 1 year and I am a member with another 30 day warranty period.. They should take better care of their loyal customers. No solution or other considerations given to loyal customer. what a bum deal! there should be some other recourse to take about this matter. Help please. thanks

Posted by Anonymous on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Cheetah:

    An expert who has answered 20 or more questions within one hour.

    Night Owl:

    An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

  • Expert
  • 119 Answers

Indeed there is a recourse. Contact the Better Business Bureau with a cc. to Heartland and you just may see some very speedy action on your behalf. It is even possible that the BBB itself sends a cc to companies they receive complaints about.

Posted on Nov 26, 2014

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

What kind of cookware is recommended for glass top stoves


Glass ones work best, but any heavy metal will also work. Heavy gauge not heavy weight. The lighter metal tends to bend and warp after a lot of use. If the bottom of the pans are not absolutely flat, these stoves will not heat the pan very well, which is why the glass cookware is the best to use, since it will not warp.

Feb 27, 2015 | Maytag 6.2 cu. ft. capacity electric range...

1 Answer

Need replacement lid for continential electric skillet


That will be a tough one. Try checking local Goodwills or on craigslist.

Mar 20, 2014 | Continental Electric Ce23721 Elec.skillet...

4 Answers

Where can I buy a 12 piece stainless steel cookware set?


If money is no issue RenaWare has a lifetime guarantee on their waterless cookware and it is super stuff! Their customer service in replacing is incredible.

Jan 14, 2013 | Home

1 Answer

Glass cover exploded in millions pieces.luckily nobody got hurt.


energy from tightening the screw on the plastic cover of the glass lid, resulted in a series of molecular transitions, that reacted with the metal around the glass to produce the shattering of the lid. amazingly producing a new source of energy that should be investigated. the company should recall all glass lids asap, and exchange them with some inert cover material. someone may be seriously injured.
The glass lid on our unit exploded yesterday scaring the heck out of my wife who is still picking glass out of

Jan 14, 2011 | Rival WS60T Non Stick Electric Wok

2 Answers

Can one cook with iron skillet on glass top electric stove


Cast iron is NOT recommended to be used on a glass cook top due to its weight and potential for damaging the surface. Cast iron also heats rapidly and retains heat for a long time. Its great for gas stoves, but not a good idea for a glass surface.

The best cookware to use should be lighter in weight, have even heating properties with a SMOOTH flat cooking surface on the bottom for proper heat transfer. Some cookware that IS approved for use on a glass cook top is baked enamel, stainless and copper.

NOTE: Cooper and Stainless can leave marks on the cook top, but these marks do come off with most approved cook top surface cleaners.

If in doubt, always refer to your owner's manual. It explains in detail how to select the proper cookware for your range and the limitations and/or characteristics of each. If you have any questions, please let me know. I hope this helps you.

Dec 29, 2009 | Frigidaire FEF366 Electric Kitchen Range

1 Answer

Broken Glass Lid


check the manufacturer's website or call their toll-free number

Nov 05, 2009 | Leyse Professional 31105

1 Answer

Replacement lid for 12" bravetti skillet


http://www.euro-pro.com/

this is the link to euro-pro they make the bravetti products

Aug 04, 2008 | Bravetti KC281HB 8-Quart Slow Cooker

2 Answers

Cast iron pans


Cast iron cookware is NOT recommended due to the weight and the potential damage it can cause to the glass top surface. There's nothing better than a good old-fashioned cast iron skillet that's been broken in over a number of years of use, but they are better suited for gas ranges rather than electric. I hate it. I have several cast iron skillets that I only use on the outdoor grill, because I currently own a glass top electric range.

Aluminum bottom pans and copper bottom pans heat well, but can leave metal transfer marks on the cook top surface. If the marks are cleaned after use with an approved stove top cleaner, you shouldn't have any problem retaining the condition of the glass surface, however. Stainless Steel seems to offer good resistance to metal transfer, but takes a little longer to heat than aluminum or copper. So...you have somewhat of a trade off. Baked enamel cookware seems to be the best recommendation because it heats wells and causes the least amount of damage to your glass top surface.

IMPORTANT: Make sure the bottom of your cookware is FLAT. If your pans are warped or bowed, this can cause uneven heat transfer on the heating elements and potentially cause the cook top to crack. Most manufacturers will not replace the top if it still under warranty if it is determined that your cookware caused the problem.

A little over kill, but I hope this helps you.

Feb 14, 2008 | Maytag MER5770 Electric Kitchen Range

Not finding what you are looking for?
SAVOUREUX PRO LINE 12 Piece Stainless Steel Cookware Set Logo

1,190 people viewed this question

Ask a Question

Usually answered in minutes!

Top SAVOUREUX PRO LINE Home Experts

Donni Steen

Level 3 Expert

659 Answers

Tom Chichester

Level 3 Expert

33250 Answers

Brad Brown

Level 3 Expert

15441 Answers

Are you a SAVOUREUX PRO LINE Home Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...