Question about Zyxel P660HW-D1 Router

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Internet access problem

I cannot connect to internet even after reseting the modem and entering the username and password exactly as provided by my service provider.

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  • 61 Answers

Unplug power from the modem AND the router.  Plug in the modem and wait until all the lights turn on (except if there is an activity light).  Then plug in the router.  Reconnect to the network from your computer.

Posted on May 19, 2009

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1 Answer

I cannot reset my password


Im presuming its your internet connection password ?

Your Internet service provider (ISP) requires a username and password to access service features, including Internet and email.


Your ISP should provide this information when you set up your Internet service.


Typically, once you complete the setup and save the information, your router or modem transmits it behind the scenes when you try to access the Internet.


As a result, the username and password can be easily forgotten because they are not used daily.

If you reset your router or simply forget the password, gaining access to network resources and the Internet becomes a challenge.


Call your ISP's technical support department.

Many ISPs set a default username and password for their routers.


If you didn't change the username and password, your ISP can provide the original information.


Before you hang up, make sure the information is correct by entering it and trying to connect to the Internet.

If the information is incorrect and you still cannot get a connection, keep the information for later reference.


Call your router's manufacturer.

The manufacturer of your router sets a username and password prior to shipping the device to your ISP.

Look at the router for the contact information of the manufacturer.


Call their customer service or technical support department and ask for the default information.


Reset your router.

If you changed your router's username and password and cannot remember what you entered, you may have to reset the router.


Insert the resource CD into your computer's CD drive.

When the software installation program starts, search the screen for "Resources" or "Documentation" or "User Manual."


Click the documentation link and search the table of contents for resetting the router.

When you reset the router, the username and password return to the default set by your ISP or manufacturer.


Enter the information provided by your ISP or manufacturer.


Hope this helps.




Nov 15, 2012 | Computers & Internet

1 Answer

Modem not working


You need to hard reset your modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.
If this didnt work. You need to replace your modem.

Jul 02, 2010 | D-Link (DCM-202) Modem

2 Answers

All the lights on my Westell Model 6100 are green except the internet light is red. What does that mean? Thank you!


The reason why your internet light is red for the westell model 6100 is because it is not yet configure. You need to access the gui of this modem. Enter the username and password for your internet connection. You will get the username and password from your ISP. You can contact your ISP provider so they can walk you through for the steps on how to configure your new router.

Apr 06, 2010 | Westell Wirespeed LiteLine 6100...

1 Answer

My comcast modem's internet connection just died a while ago the only light that is on is the power light, and i have rebooted the modem already. how can i fix this?


You need to hard reset your modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.
If this didnt work. You need to replace your modem.

Apr 05, 2010 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Problem with gateway modem.Power light is red wireless light is green,Dsl and Ethernet lights are not on.I have turned everything off and back on.I have disconnected everything and put it back.Nothing...


You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.

You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

Mar 07, 2010 | 2wire (1000-000057-000) Modem

1 Answer

Power light red


You need to hard reset the modem. By doing that, unplug the modem from the power outlet. Look at the back of the modem, you will see there a small red button. You need to press that button. You need to get a pin or pen to press that reset button. Press the reset button for 5 mins. Monitor the power light. It will change to orange light and it will restart. Once it restarted, you can release the reset button and wait for the lights to come up. Since you did the hard reset. You need to configure the modem with your username and password from your ISP.
You need to access the gui or firmware of your modem. If it ask for username and password. This is the time you need to contact your ISP. They will help you to configure the modem. Once they provided you the username and password ofr your modem. Write it down so you will have a copy and in case it happen again you know what to do. Username and password for the modem is different from the username and password for your internet. You also need to enter the username and password for the internet so you can use the internet. If you get a red light for the internet, that means the username and password is incorrect.

If this didnt work. You need to replace your modem.

Feb 16, 2010 | 2wire (1000-000057-000) Modem

1 Answer

CANNOT GET INTERNET TO WORK... SHOWS ALL


If the internet light is red, it means that the modem is not getting the connection from your ISP.

To verify the settings, just access the setup page using a web browser. Type 192.168.1.1 in the address bar.

By default the username is admin and the password is password.

If this doesn't work, try admin for the username and password. If still not working, you will need to reset the modem.

Once on the setup page, go to Configuration.

If you have a PPPOE connection, make sure that the username and password provided by your ISP is correct on the firewall.

If you have DHCP, the modem should be in bridge mode.

I hope this helps! Good luck!

Jan 11, 2010 | Westell Wirespeed LiteLine 6100...

1 Answer

How do i configure my dlink 302g modem to my new ISP's settings?


Hi Nitangel
Before proceeding with modem installation you need to gather your connection details from your Internet Provider. You will need to know or find out the following information about your new ADSL connection from your Internet Service Provider:

Connection Type:
PPPoE
PPPoA
Bridge RFC1483

Default IP address: 10.1.1.1 (USB 10.1.1.2)
Username: admin
Password: admin

· Username / password (PPP connections only)
· IP address / Subnet Mask / Default Gateway (Bridge connections only)
· DNS IP Addresses (optional)

To set up, log into the modem using your WEB browser: type http://10.1.1.1 in the address bar and press Enter.
Enter username 'admin' and
password 'admin' (default setting).

Go to Quick Configuration page.
Set Refresh Rate to "No Refresh".

If it is a PPPoE or PPPoA CONNECTION:
Select Operation Mode: PPP.
In the Connection Type drop-down menu select PPPoE or PPPoA profile.
Enter username and your password.
Select CHAP under Authentication Type (check with your ISP if not sure).

If it is a BRIDGED RFC1483 CONNECTION:
Select Operation Mode: Bridge. If you do not see "Bridge" options please update your modem's firmware at http://www.dlink.com.au/tech/
Select LLC or VC Mux as suggested by your provider.

Make sure your VPI/VCI is set according to your ISP requirements:

Click on "Save & Reboot" to save settings.

Then give modem a minute or two to reboot and reconnect. Restart your computer and you should be able to access the Internet.

You do not have to run any login client on your computer or router because your modem logs to your ISP automatically.

Hope this information helps if I can help further let me know.

Jun 17, 2008 | Computers & Internet

1 Answer

How To Set Up PPPoE DSL Connections with a WRT55AG Router


STEP 1: Before You Begin In order to set up your Linksys Router, be sure to first have the following: 1. A Linksys Router. 2. A DSL modem. 3. A working computer that can be wired in directly to the router for initial configuration and testing. 4. Two (2) standard Ethernet network cables. Linksys Routers come with one (1) standard network cable that you can use. 5. The PPPoE DSL username and password assigned by your Internet Service Provider. Depending on the provider, your username format might be similar to username, vzn123456, or an e-mail address (username@isp.net). If you are not sure what your username and password are, contact your Internet Service Provider for more information. STEP 2: Check Your Internet Connection Before installing your Linksys Router, it is important to first verify that you can successfully access the Internet by connecting directly to your modem (without your Linksys Router installed). 1. If you are connecting for the first time, follow the instructions provided by your provider to set up your modem and computer for online access. 2. Verify that you are able to access the Internet without any problems. If you are not able to get a connection, contact your Internet Service Provider for assistance. When you are able to access the Internet using your modem, continue to Step 3 and proceed with the installation of your Linksys Router. STEP 3: Connect the Hardware Follow these steps to connect your Linksys Router to your modem and computer. 1. Shut down your computer and unplug the power cords connected to your modem and Linksys Router if they are currently powered on. 2. Disconnect the network cable that connects to the back of your computer. 3. Connect the network cable that you just removed to the Internet port (or WAN port) located on the back of your Linksys Router. Your modem should now be connected to your Linksys Router. 4. Connect a second network cable back into your computer (into the same port that was disconnected in #2). 5. Connect the other end of the second network cable to one of the numbered ports located on the back of your Linksys Router (labeled 1, 2, 3, 4, etc.). Your computer should now be connected to your Linksys Router. The following diagram shows how your network should be connected. Verify that your connections are correct, and continue to the next step. 6. Plug the included power adapter into the router?s Power port. Then, plug the other end of the power adapter into a nearby electrical outlet to supply power to your router. 7. Turn on your computer. Do not turn on your modem at this time. Only your router and computer should be turned on for Step 4. STEP 4: Configure the Router Follow these steps to configure your Linksys Router. 1. On the computer that is connected to the Linksys Router, open a web browser such as Internet Explorer or Netscape. 2. Type http://192.168.1.1 into your browser?s Address or Location bar and click Go or press the [Enter] key on your keyboard. The IP address 192.168.1.1 is the default IP address of Linksys Routers. 3. A user name and password prompt will appear. Leave the user name field blank (empty), and type in admin (lowercase) for the password. The password admin is the default password of Linksys Routers. NOTE: The following username/password prompt screen will vary by operating system. 4. Once logged in, the router?s web-based Setup utility should load. In the section labeled Internet Connection Type, or WAN Connection Type depending on router model and firmware version, select the PPPoE option on the drop down list. Click here to view what an older Linksys router interface looks like. 5. Once PPPoE is selected, enter your PPPoE DSL username and password provided by your Internet Service Provider into the router?s User Name and Password fields. Depending on the provider, your username format might be similar to username, vzn123456, or an e-mail address (username@isp.net). If you are not sure what your username and password are, contact your Internet Service Provider for more information. NOTE: Be sure to clear the ?Password? field before entering your account password. AOL USERS: Enter in your PPPoE username as screenname@aol.com. 6. If the Keep Alive option is not selected, be sure to select it instead of the ?Connect on Demand? option. The ?Keep Alive? option will ensure that your connection stays connected even when it is not in use. 7. Scroll down to the bottom of the page and click on the Save Settings, or Apply button depending on router model, to save your changes. OR 8. Once your changes are saved, you will be presented with a button to return or you will be returned to the previous page automatically. If prompted, press Continue to return to the router?s Setup page. 9. Close and exit the web browser. STEP 5: Power Cycle Follow these steps to power on and off your devices in the correct o

Feb 16, 2006 | Linksys WRT55AG Router

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